1 reviews | Active since Oct 2012
Done with Cell C - dozens of calls, hours wasted, no resolution to simple problem!
Wasted another 1.5 hours of my life this morning trying to get Cell C to resolve this issue. Spoke to 8 different agents in 4 different departments, transferred back and forth, given numbers to call that don't work, had the phone put down on me, absolutely digraceful service! This sim only data contract was supposed to be cancelled on 10 July, nothing happened until 11 Septemeber after numerous calls to get it cancelled. Cell C have debited R1755 from my account for something I have not used and should have been cancelled more than 2 months ago! How do I get my money back???
Good morning Stewart
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Stewart
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
As per communication, Mpho is following up on this matter and will provide feedback.
Regards
Cell C | PN
As per communication, Mpho is following up on this matter and will provide feedback.
Regards
Cell C | PN
We have forwarded your comment to Mpho for feedback.
Regards
Cell C | PN
We have forwarded your comment to Mpho for feedback.
Regards
Cell C | PN
Good afternoon Stewart
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good afternoon Stewart
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
You're welcome, the refund will take 3-7 working days to reflect in your bank account.
Regards
Cell C | PN
You're welcome, the refund will take 3-7 working days to reflect in your bank account.
Regards
Cell C | PN
