SE
Stewart E

1 reviews | Active since Oct 2012

25 Sept 2018, 10:28

Done with Cell C - dozens of calls, hours wasted, no resolution to simple problem!

Wasted another 1.5 hours of my life this morning trying to get Cell C to resolve this issue. Spoke to 8 different agents in 4 different departments, transferred back and forth, given numbers to call that don't work, had the phone put down on me, absolutely digraceful service! This sim only data contract was supposed to be cancelled on 10 July, nothing happened until 11 Septemeber after numerous calls to get it cancelled. Cell C have debited R1755 from my account for something I have not used and should have been cancelled more than 2 months ago! How do I get my money back???

0
Replies (9)
Cell C
Cell C's reply25 Sept 2018, 10:43
Official

Good morning Stewart

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.


We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Sept 2018, 15:21
Official

As per communication, Mpho is following up on this matter and will provide feedback.

Regards

Cell C | PN

SE
Stewart E's update27 Sept 2018, 13:45
Reviewer Update
No feedback received yesterday.
Cell C
Cell C's reply27 Sept 2018, 14:59
Official

We have forwarded your comment to Mpho for feedback.

Regards

Cell C | PN

SE
Stewart E's update30 Sept 2018, 11:11
Reviewer Update
Still no feedback and another full debit off my account yesterday! Cell C now owes me over R2400.
Cell C
Cell C's reply01 Oct 2018, 14:44
Official

Good afternoon Stewart

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply02 Oct 2018, 11:02
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards

Cell C | PN

SE
Stewart E's update02 Oct 2018, 14:27
Reviewer Update
Thanks, awaiting the refund.
Cell C
Cell C's reply03 Oct 2018, 14:57
Official

You're welcome, the refund will take 3-7 working days to reflect in your bank account.

Regards

Cell C | PN