Done with Cell C

I have a sim only data bundle package which was upgraded in September 2017. Two years prior I was R199 for my 20gig (5daytime, 15night). I wanted to cancel because of the poor service I keep getting from Cell C. In July this year I got a call from a retentions consultant to “upgrade” my package to the new the new promotion you were having (smartdata 5gig) of which she reiterated so many times after I asked her numerous times that will I be getting 10 gig day+ 10gig night (Inclusive monthly anytime data 5gig, inclusive monthly night data 5gig, Smartdata share data 5 gig day and 5gig night) for DURATION of my contract and she answered yes, even assuring me that the calls are recorded and she is not lying to me. Sept and Oct I had non issues, got my 20gig data as per normal. I hardly finish my midnight data, and none of that has been carried over but all of a sudden come November things have changed and I’m now being **********. I’ve made numerous calls this month alone asking your consultants why the inclusive data 5gig shows 0.00 mb on the app, and all I’ve been told is that it’s a technical error, of which I even spoke to your technical team and no one seemed to be able to resolve the issue. I asked numerous times why my bundles are carried over all of a sudden and why is it showing me data that expired in Jan 2018 whereas we ares still in November, cause I smelt something fishy here. All consultants assured me it was a technical error and the Inclusive data for 5gig should be showing and is there on your system. Cut a long story short I speak to Mpho about an hour ago and she tells me “no, the smartdata share data (5gig day and 5gig night) is only valid for three months and not for the duration of your contract.” After December you will only be getting 5gig daytime and 5gig night. So basically I’ve downgraded my contract but still paying the same amount. What a joke. Hence now the Inclusive data showed 0.00mb from the 1Nov and the Jan one is already kicking in. Shocked as I am, your product and my contract and the consultant who ‘upgraded’ my contract did not stipulate that. She assured me it’s 20gig in total, 10daytime and 10night. I’ve requested for all my call because I will be taking it up with Ombudsman. I work for the financial industry so I know very well my way around. I’m due for an upgrade aswel for my phone but after all this I will not be upgrading. I pay over R1000 and you can’t even stick to your contract obligation. What more when I upgrade. This is not the first time complaining about your service and breach of contract. If this is not resolved I will stop my debit order (and yes I’m aware of handing my account over but if you breach your contract I’ll also get my lawyers involved). Pease solve this and I’m aware you’ll be trying to call me. As I’ve mentioned I work in a financial institution and answering my phone sometimes is not ideal. I’m available after 4:30 but you can try me during the day. My email is more duable for communication. Hoping to hear from you soon because this I will escalate to higher authority, just for breach of contract.