Don't want the business!

I recently decided to port network from Vodacom to cell c. I thought perhaps it was simple, as the instructions are very clear on there website and the back of new starter packs. I went ahead and purchased a new starter pack, sent the SMS request to be ported and patiently waited. A day and half passed, I assumed I must have made an error, so I resent the SMS. A further day passed, and no contact from cell c was made. I then emailed for some assistance and I was told to phone the call centre. I subsequently called the call centre, TWICE, gave them all the details required, and was assured 'it will be escalated'. Patience has run out, and I still wait for my porting to be done. Or should I just stay with Vodacom?