Don't trust their guarantee

<p>I short:<br /> <br />I entered into a new contract with CellC on 22 December 2016 and chose the Samsung Galaxy J2 Dual. Cell number ported from Vodacom. <br /> <br />In the following days I noticed that I get missed call notifications although the phone is by my side all the time. On further investigation I noticed that I had no signal. So I took the phone back to CellC The Grove. They assured me that nothing is wrong and sent me home. At home I had the same problem and then decided to take photo's and make a video to prove my problem and went back. Now they completed a form and took my phone. I gave them the proof to attach, but I think they did not attach it.<br /> <br />In the video I showed that slot 1 of the phone had no signal.<br />I put the sim into a 10 year old Blackberry Torch and it had almost full signal. As a matter of fact the sim card is in the Blackberry ever since with no signal problem at all!!<br />I also put the sim in slot 2 of the J2 with almost full signal.<br /> <br />A few days later I get a SMS that my claim has been rejected. So I contacted CellC who referred me back to The Grove. I told them that I am not going to accept the phone because I gave enough proof that the phone is broken. I mailed all the photo's and Video again and they sent the phone back to approve my claim.<br /> <br />Now I got a message and email that they fixed my phone and I must come and collect it.<br /> <br />I am sorry but I did not pay for a repaired phone or a reject. I insist on a replacement as the complaint was submitted within the 7 days exchange guarantee period. They explained the guarantee when I signed my contract.<br /> </p> <p>I escalated the issue ********** Now 3 days and not even an acknowledgement. </p>