Don't trust Cell C warranty on their phones

<p>I wish to register my displeasure at your absolutely shocking service!</p> <p> </p> <p>On 29th March 2016 I purchased a Samsung J1 from your store at KKNK for an amount of R1599 Inv No 7481.</p> <p> </p> <p>Your guarantee states that should the phone be faulty and is returned in its box within 7 days, it will be replaced with a new phone.</p> <p> </p> <p>However, I must admit, it does not say how long you will take to replace it!</p> <p> </p> <p>I informed you that the phone was faulty within 4 days. It was returned to Cell C Loch Logan in Bloemfontein on the 8th day. This is my nearest Cell C store.</p> <p> </p> <p>From then it was a battle getting a replacement. I eventually got the replacement on about 20th June – nearly 3 months later!</p> <p> </p> <p>Guess what! The replacement was also faulty!</p> <p> </p> <p>I returned it to Cell C Loch Logan again before 7, in it’s original box. This is my nearest Cel C store. Joshua informed me that there was a whole batch of Samsung J1 phones with the same fault. You promised to courier a replacement. I gave you the courier details and informed you that I would be out of the country until the 21st July. You promised that it would be delivered immediately. (I spoke to Joshua at Cel C, Queens Mall Oudtshoorn, where I bought the phone).</p> <p> </p> <p>I returned from my trip to find the phone had not yet been delivered. On calling Joshua at Queens Mall Cel C, he informed me that he had not yet heard about the phone, and that it “Was not his problem”. He also refused to refund my money. I asked him to send me an email confirming his response. Although they have my email address (they emailed my receipt to me) I resent the address to him by sms. I have received no further response.</p> <p> </p> <p>So whose problem is it? Just mine?</p> <p> </p> <p>I am prepared to issue summons against Cell C for my loss and inconvenience. Within 14 days I require a full refund of my money or the delivery of a working phone by courier.</p> <p> </p> <p>Whatever the case may be, be assured that I shall not approach a Cell C store for anything again!</p> <p> </p> <p>Your faithfully.</p> <p> </p> <p>Michael Clarke</p> <p> ********** </p>