1 reviews | Active since Sept 2015
DON'T TAKE OUT CELL C CONTRACTS OR YOU WILL REGRET
<p>I took out a Cell C contract (Router) in September 2015. In in September 2016 I requested contract cancellation because Cell C had a 100GB for R1000 that lasts for a year. Upon my request to cancel my contract I was told to pay R412.00 which I paid on the 21st Sepetember 2016, I then called them and the lady I spoke to said the R412.00 is reflecting on their system and i said Please on the 30 September 2016 move me to prepaid which she did. On the 30 September I was debited R194.00 for the September data. </p> <p>Hooray my contract is cancelled I went and bought the 100GB Cell C for R1000 ( Wow Faithful Customer indeed)</p> <p> </p> <p>01 November 2016 Cell C has debited my account R412.00 WHY???? I dont owe them.</p> <p>I call them the lady said sorry we will refund you or please go to the bank and reverse it, and I did exactly that.</p> <p> </p> <p>26 Novemeber 2016 Cell C debited my account R195.50 WHAT FOR ????</p> <p>i call them the 1st guy I spoke with has no clue, I call again the lady i spoke to says she doesnt know why I was charged because I do not have a contract and I do not owe. She logged a case for me Case No: ********** 108 on the 26 Nov and said i will be called in two working days. Its now Thursday 01 December No call, No SMS all they are good at is debiting peoples accounts, I asked the lady I called for my September call records DOLOLO.... ****py Cell C dont take out their contracts.</p> <p> </p>
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Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
can I please have my September call recordings so that we can resolve this because theres no solution to my problem yet.
NOTE: DONT EVER DEBIT MY ACCOUNT AGAIN
can I please have my September call recordings so that we can resolve this because theres no solution to my problem yet.
NOTE: DONT EVER DEBIT MY ACCOUNT AGAIN
