1 reviews | Active since Feb 2010
Don't port your number to CellC
I signed up for a CellC contract over the phone and asked for my CellC Prepaid number to be ported, on 25 February.<br> <br> I received my new phone within a few days. After a week, my number was still not ported to the new SIM card. Someone from CellC phoned me and said that they noticed that my number was not ported, would I still like to port it. I said yes.<br> <br> Another week went by and my number was still not ported. I then started phoning the call centre to find out why, I was told that it would be escalated to a manager and someone will contact me within 48 hours.<br> <br> A few days went by and nothing happened. I phoned again and they told me that someone was supposed to phone me to confirm that I really wanted to port my number. They said they would indicate my response on the ticket and someone will contact me within 48 hours.<br> <br> I've been waiting for 72 hours and still no call, my number has not been ported after 3 weeks of signing up for the contract.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
