Don't make me an offer that YOU do NOT keep!!

I am hereby giving you notice that I do not want your contract any more.. due to your inability to sort out my monthly account. How many times must I phone, only to hold on, how many times must I get return calls from you customer support, telling me to phone to a number who no-one cares to pick up within reasonable time??<br> <br> When I renewed my contract, which I wanted to terminate, after a conversation with the Customer Retain division -- because I was swayed by the offer that was made to me --- I thought this offer would actually be EXECUTED!!! Not so, it's now month 4 and I still get charged full instead of the agreed subscription. <br> <br> So let me know where I can return your handset to, so that we can do the termination of the contract at the same time.<br> <br> One thing you NEVER do --- is make PROMISES you cannot keep!!<br> <br> One very disgruntled customer<br> Christina Buys -- *** --- AND DON\T PHONE ME!!! EMAIL ME!!! ANSWER HERE!! "