Don't know what they doing
<p>Not very happy with Cell c. My wife phoned a week ago ang upgraded a phone. Everything went smooth, she then asked them when can she upgrade her 2nd contract. The lady said she can upgrade from the 17 Jan. I phoned today just to make sure when the upgrade is due. Now the lady who I spoke to said only 17 April. Then a other lady say 17 March. Do the people know what is going on at Cell c? I am really looking to cancel all our contracts at cell c. Another thing why is this vouchers only for new contract. Is the existing clients not good enough for the vouchers. Is our business not good. We are clients for more than 6 years now I want to upgrade to the unlimited package with the voucher and they said I'm not getting any voucher when upgrading. Only to new contracts. So old clients does not count anymore at cell c. We who stayed at cell c throu bad service and bad networks will just be moved 1 side for new clients and we don't like exist in your eyes anymore. This is not acceptable.</p>
We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and provide the correct date for the upgrade.
You cannot get the voucher when you upgrade as an existing customer but you can get one when you open a new line, therefore you can also benefit as an existing customer.
Regards
Cell C | PN
We apologise for the unsatisfactory service and inconvenience caused. One of our team members will contact you and provide the correct date for the upgrade.
You cannot get the voucher when you upgrade as an existing customer but you can get one when you open a new line, therefore you can also benefit as an existing customer.
Regards
Cell C | PN
