SB
Stephen B

1 reviews | Active since Oct 2011

16 Mar 2017, 11:01

don't honour there deals

<p>When I was at the Cellc Store at the Glen Mall, I was looking at upgrades for my contract.</p> <p>there agent showed me the upgrade packages and explained on the Pinnicale 100 you get double the value of the package and also a promotional data gift of 50 gig data to use in 3 months.</p> <p>I did the upgrade which was due to become effective on the 1st March. The upgrade went through but the 50 gigs promotional data was not loaded.</p> <p>I enquired as to when the data will be loaded only to be told that the package I received did not qualify for the promotion.This is not what was explained to me on acceptance of the contract.</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply16 Mar 2017, 11:18
Official

We have referred this matter to one of our consultants for assistance and a solution will be provided.

Communication will follow.

Regards

Cell C | PN

Cell C
Cell C's reply16 Mar 2017, 15:24
Official

Thumbs up to Maropeng!

That's the service we want for all our customers. We will share your compliment with Maropeng and his team.

Enjoy your day.

Regards

Cell C | PN