RZ
Renier Z

1 reviews | Active since Nov 2011

03 Nov 2016, 15:03

Don't count on Cell C in an emergency

<p>Please explain why your 112 number never works. Last night i desperately tried to reach an ambulance. I landed up having to find someone with a different network provider to call for an ambulance. I have reported this as an issue at least on three separate occasions within the last 2 years. Once involving trying to contact police while there was an attempt to break into a house I was staying in. 112 should be a priority and it seems that Cell C does not care that an emergency number should be 100% functional at all times.</p> <p>The response i got from Cell C is "Our sincere apologies. We've just tried the number and everything is in order."</p> <p>I hope that when one of your customer's cannot get hold of emergency services, that the above feedback allows you to sleep at night. How can a cricitical service like a 112 ever be down? It should be prioritized on your network. Shocking to say the least and the next time i experiance the same issues with 112, i will be porting my number to another network. I will even go as far as to avoid any of the VMNO's that operate on the Cell C network. It's funny how your debit order system to collect money never seems to have any issues to collect money, but your emergency call centre has issues. </p>

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Replies (3)
Cell C
Cell C's reply03 Nov 2016, 15:18
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Cell C
Cell C's reply07 Nov 2016, 15:38
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

RZ
Renier Z's update07 Nov 2016, 17:09
Reviewer Update

I got a reference number and have not heard anything further about the matter. So no feedback on why your 112 service does not work.