FD
Faye D

1 reviews | Active since Jan 2015

09 Sept 2016, 09:49

Don't care attitudes

<p>I moved to cell c 2 years ago as they offered the best deals and best prices. I'm due for my upgrade now and their prices are ridiculous! When I went into cell c yesterday 8 September, I was met by a team of people who sat around chatting and laughing while I stood there waiting for assistance. Finally when I got helped I was greeted with a what's up! I am a customer not their friend. When I asked if they could try put a better deal together for me I was told in a careless attitude that there is nothing he can do. And when I asked why are they so much more expensive then any other network he said I can't tell you anything else. Along with this attitude when I was talking to him he was talking over to another guy who needed help while the manager just stood around. I then said I cant pay these prices for such a little deal package and i really don't want to have to change contracts and he just said "well you gotta do what you gotta do" my jaw dropped and I walked out absolutely furious. It seems cell c wins you over with their great deals and then they just take advantage! They getting a little ahead of themselves!! Tired of the pathetic service in this country!!</p>

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Replies (2)
Cell C
Cell C's reply09 Sept 2016, 09:57
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply09 Sept 2016, 12:47
Official

Danielle has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and inconvenience caused. However you advised her that you spoke to Retentions with regards to a deal match.

Regards
Cell C | PN