tT
thabom T

1 reviews | Active since Sept 2016

14 Sept 2016, 21:27

Don't allow these ****s to take advantage of you in future

<p>There is nothing that is as annoying as paying somebody's salary at the end of the month and they have the nerve to treat you like trash. cell C as a company has a lot of doing to do when it comes to understanding how to treat its customers and incorporating a culture of perfromance in its employees. How do they explain tossing me from pillar to post for more than 1 month on a technical issue that the lifelihood of my business depends on: AN INTERNET CONNECTION. This is something that people in other countries get for free and they cannot take care of this, not withstanding the fact that I pay for it! Pathetic, to say the least...hope you do not fall for the same trap as I did my fellow citizens.</p>

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Replies (3)
Cell C
Cell C's reply15 Sept 2016, 08:00
Official

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We will ensure that this matter is sorted amicably. Do expect communication from one of our team members.

Regards

Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 08:12
Official

Please be advised that Derrick could not get hold of you on your contact numbers. However, he sent an email attached with a network form which you have to fill in and send back to him. He will then forward it to our network team for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 10:34
Official

Please be advised that Derrick has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN