DOESNT CARE ABOUT LOYAL CUSTOMERS

Item: Cell C
Rating: 1
Author: Junita B

I`ve been a customer with Cell c for more then 10 years, never missed a payment. The past 3 months iv made a few late payments due to unforeseen circumstances, its time for me to upgrade and they refuse to give me a new device, even when i informed them that the problem has been sorted out. This shows me that they dint care if you are a loyal customer for more then 10 years.

Helpful (0)

Replies (3)

Cell C's replyOfficial

10 May 2023, 11:38

Hi Junita De beer

Thank you for reaching out.

Kindly be advised that for the system to allow an upgrade , the account has to be up to date with no late payment for 3 consecutive months.

Regards
NH

Best regards,

Cell C's reply10 May 2023, 11:38

Official

Hi Junita De beer

Thank you for reaching out.

Kindly be advised that for the system to allow an upgrade , the account has to be up to date with no late payment for 3 consecutive months.

Regards
NH

Best regards,

Junita B's updateReviewer Update

10 May 2023, 11:40

MY ACCOUNT IS UP TO DATE AND I DID PHONE A AGENT PREVIOUSLY AND EXPLAIN THAT I AM GOING TO PAY LATE DUE TO DEATH IN FAMILY - SHOWS THAT YOU DONT CARE ABOUT YOUR CUSTOMERS

Junita B's update10 May 2023, 11:40

Reviewer Update

MY ACCOUNT IS UP TO DATE AND I DID PHONE A AGENT PREVIOUSLY AND EXPLAIN THAT I AM GOING TO PAY LATE DUE TO DEATH IN FAMILY - SHOWS THAT YOU DONT CARE ABOUT YOUR CUSTOMERS

Cell C's replyOfficial

10 May 2023, 11:47

We're sorry to hear of the personal issues you went through. Unfortunately the system wont allow as that is the process.

^NH

Best regards,

Cell C's reply10 May 2023, 11:47

Official

We're sorry to hear of the personal issues you went through. Unfortunately the system wont allow as that is the process.

^NH

Best regards,