JC
J C
1 reviews | Active since Mar 2016
02 Dec 2025, 12:53
Does this create value to shareholders?
For the past two weeks, I’ve been trying to add another contract to my account. The vetting and credit checks are completed quickly and without any issues; you select the contract, are told stock should arrive within a day or two, and then… nothing. The waiting starts, the follow-ups begin, and none of it yields any results.
I even approached Cell C directly and visited two additional branches to see if they could fulfil the order instead — also a complete waste of time. The real concern is this: why take customers through the entire process when you already know you won’t be able to deliver on the expectations you’ve created? Why advertise these deals online and in-store when you know stock isn’t actually available? Why not be transparent from the outset instead of putting customers through unnecessary vetting and credit checks for items you cannot supply?
For a company that has just listed on the JSE, these inefficiencies do nothing to inspire confidence — neither for consumers nor for shareholders. Shouldn’t it be the other way around? Shouldn’t the customer experience, operational efficiency, and reliability be the very things that build confidence, support revenue growth, and demonstrate value to shareholders? Instead, long-standing customers are being pushed to consider alternative service providers purely because of preventable operational shortcomings.
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
02 Dec 2025, 12:57Dear J,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to add another contract to your account. We fully understand how disappointing it is to go through the vetting and credit checks, follow up multiple times, and still not receive the service you expected. Your concerns regarding stock availability and communication are valid, and we regret that our processes have not met the standards you—and we—expect.
Please be assured that your feedback has been escalated to our support team, who will investigate the matter and work to provide a resolution as quickly as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to add another contract to your account. We fully understand how disappointing it is to go through the vetting and credit checks, follow up multiple times, and still not receive the service you expected. Your concerns regarding stock availability and communication are valid, and we regret that our processes have not met the standards you—and we—expect.
Please be assured that your feedback has been escalated to our support team, who will investigate the matter and work to provide a resolution as quickly as possible.
Regards,
Cell C | NR
Best regards,
Cell C's reply02 Dec 2025, 12:57
Official
Dear J,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to add another contract to your account. We fully understand how disappointing it is to go through the vetting and credit checks, follow up multiple times, and still not receive the service you expected. Your concerns regarding stock availability and communication are valid, and we regret that our processes have not met the standards you—and we—expect.
Please be assured that your feedback has been escalated to our support team, who will investigate the matter and work to provide a resolution as quickly as possible.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to add another contract to your account. We fully understand how disappointing it is to go through the vetting and credit checks, follow up multiple times, and still not receive the service you expected. Your concerns regarding stock availability and communication are valid, and we regret that our processes have not met the standards you—and we—expect.
Please be assured that your feedback has been escalated to our support team, who will investigate the matter and work to provide a resolution as quickly as possible.
Regards,
Cell C | NR
Best regards,
JC
J C's updateReviewer Update
08 Dec 2025, 10:55Acknowledge receipt of the reply on 2 December 2025 - today is 8 December 2025... (the dots are for "providing a resolution as quickly as possible") Cell C is technically acknowledging all the concerns; does not project resolution well; right?
Have to repeat what was said originally "For a company that has just listed on the JSE, these inefficiencies do nothing to inspire confidence — neither for consumers nor for shareholders. Shouldn’t it be the other way around? Shouldn’t the customer experience, operational efficiency, and reliability be the very things that build confidence, support revenue growth, and demonstrate value to shareholders? Instead, long-standing customers are being pushed to consider alternative service providers purely because of preventable operational shortcomings." Use it, don't use it... time will tell.
Have to repeat what was said originally "For a company that has just listed on the JSE, these inefficiencies do nothing to inspire confidence — neither for consumers nor for shareholders. Shouldn’t it be the other way around? Shouldn’t the customer experience, operational efficiency, and reliability be the very things that build confidence, support revenue growth, and demonstrate value to shareholders? Instead, long-standing customers are being pushed to consider alternative service providers purely because of preventable operational shortcomings." Use it, don't use it... time will tell.
JC
J C's update08 Dec 2025, 10:55
Reviewer Update
Acknowledge receipt of the reply on 2 December 2025 - today is 8 December 2025... (the dots are for "providing a resolution as quickly as possible") Cell C is technically acknowledging all the concerns; does not project resolution well; right?
Have to repeat what was said originally "For a company that has just listed on the JSE, these inefficiencies do nothing to inspire confidence — neither for consumers nor for shareholders. Shouldn’t it be the other way around? Shouldn’t the customer experience, operational efficiency, and reliability be the very things that build confidence, support revenue growth, and demonstrate value to shareholders? Instead, long-standing customers are being pushed to consider alternative service providers purely because of preventable operational shortcomings." Use it, don't use it... time will tell.
Have to repeat what was said originally "For a company that has just listed on the JSE, these inefficiencies do nothing to inspire confidence — neither for consumers nor for shareholders. Shouldn’t it be the other way around? Shouldn’t the customer experience, operational efficiency, and reliability be the very things that build confidence, support revenue growth, and demonstrate value to shareholders? Instead, long-standing customers are being pushed to consider alternative service providers purely because of preventable operational shortcomings." Use it, don't use it... time will tell.
Cell C's replyOfficial
08 Dec 2025, 11:22Dear J,
Thank you for reaching out to Cell C.
We appreciate your feedback and for bringing this matter to our attention. We fully understand your concerns and want to assure you that they are being taken seriously. Your feedback has been escalated to the relevant teams to ensure your experience is thoroughly reviewed and addressed. Our support team will be in touch with you.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We appreciate your feedback and for bringing this matter to our attention. We fully understand your concerns and want to assure you that they are being taken seriously. Your feedback has been escalated to the relevant teams to ensure your experience is thoroughly reviewed and addressed. Our support team will be in touch with you.
Regards,
Cell C | NR
Best regards,
Cell C's reply08 Dec 2025, 11:22
Official
Dear J,
Thank you for reaching out to Cell C.
We appreciate your feedback and for bringing this matter to our attention. We fully understand your concerns and want to assure you that they are being taken seriously. Your feedback has been escalated to the relevant teams to ensure your experience is thoroughly reviewed and addressed. Our support team will be in touch with you.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We appreciate your feedback and for bringing this matter to our attention. We fully understand your concerns and want to assure you that they are being taken seriously. Your feedback has been escalated to the relevant teams to ensure your experience is thoroughly reviewed and addressed. Our support team will be in touch with you.
Regards,
Cell C | NR
Best regards,
JC
J C's updateReviewer Update
10 Dec 2025, 09:44Cell C, I've waited long enough; we're heading towards 2 weeks with no feedback. No need to provide any resolution on this. Also, one of my other contracts is coming up for renewal in a few days; we can mark it for cancellation instead. We'll continue to lodge formal complaints outside of this platform on 3 aspects of non-compliance.
JC
J C's update10 Dec 2025, 09:44
Reviewer Update
Cell C, I've waited long enough; we're heading towards 2 weeks with no feedback. No need to provide any resolution on this. Also, one of my other contracts is coming up for renewal in a few days; we can mark it for cancellation instead. We'll continue to lodge formal complaints outside of this platform on 3 aspects of non-compliance.
Cell C's replyOfficial
10 Dec 2025, 12:34Dear J Cilliers,
We're truly sorry for the delayed resolution, the lack of feedback, and the frustration this has caused. Your experience is not what we aim to deliver, and we completely understand your concerns.
Before you proceed with cancelling your contract, we’d really appreciate the opportunity to turn this around for you. We have followed up with our support team and requested that your case be treated as a priority. We will keep you updated and ensure you receive feedback as soon as possible.
Kind regards,
Cell C | GN
We're truly sorry for the delayed resolution, the lack of feedback, and the frustration this has caused. Your experience is not what we aim to deliver, and we completely understand your concerns.
Before you proceed with cancelling your contract, we’d really appreciate the opportunity to turn this around for you. We have followed up with our support team and requested that your case be treated as a priority. We will keep you updated and ensure you receive feedback as soon as possible.
Kind regards,
Cell C | GN
Best regards,
Cell C's reply10 Dec 2025, 12:34
Official
Dear J Cilliers,
We're truly sorry for the delayed resolution, the lack of feedback, and the frustration this has caused. Your experience is not what we aim to deliver, and we completely understand your concerns.
Before you proceed with cancelling your contract, we’d really appreciate the opportunity to turn this around for you. We have followed up with our support team and requested that your case be treated as a priority. We will keep you updated and ensure you receive feedback as soon as possible.
Kind regards,
Cell C | GN
We're truly sorry for the delayed resolution, the lack of feedback, and the frustration this has caused. Your experience is not what we aim to deliver, and we completely understand your concerns.
Before you proceed with cancelling your contract, we’d really appreciate the opportunity to turn this around for you. We have followed up with our support team and requested that your case be treated as a priority. We will keep you updated and ensure you receive feedback as soon as possible.
Kind regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
10 Dec 2025, 14:18Dear J,
Sidwell from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Sidwell from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's reply10 Dec 2025, 14:18
Official
Dear J,
Sidwell from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Sidwell from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's replyOfficial
10 Dec 2025, 15:50Dear J,
Please receive feedback on your request/query.
We attempted to assist with your upgrade request; however, you are currently not eligible for an upgrade. You indicated that you would prefer to add a new line instead. After checking availability, only the iPhone Air in Blue and the iPhone Air Black (1TB) are currently in stock. Unfortunately, you do not qualify for the 1TB model, and you advised that you do not want the blue option.
Please let us know if you would like us to explore alternative devices or assist with any other options.
Cell C | GM
Please receive feedback on your request/query.
We attempted to assist with your upgrade request; however, you are currently not eligible for an upgrade. You indicated that you would prefer to add a new line instead. After checking availability, only the iPhone Air in Blue and the iPhone Air Black (1TB) are currently in stock. Unfortunately, you do not qualify for the 1TB model, and you advised that you do not want the blue option.
Please let us know if you would like us to explore alternative devices or assist with any other options.
Cell C | GM
Best regards,
Cell C's reply10 Dec 2025, 15:50
Official
Dear J,
Please receive feedback on your request/query.
We attempted to assist with your upgrade request; however, you are currently not eligible for an upgrade. You indicated that you would prefer to add a new line instead. After checking availability, only the iPhone Air in Blue and the iPhone Air Black (1TB) are currently in stock. Unfortunately, you do not qualify for the 1TB model, and you advised that you do not want the blue option.
Please let us know if you would like us to explore alternative devices or assist with any other options.
Cell C | GM
Please receive feedback on your request/query.
We attempted to assist with your upgrade request; however, you are currently not eligible for an upgrade. You indicated that you would prefer to add a new line instead. After checking availability, only the iPhone Air in Blue and the iPhone Air Black (1TB) are currently in stock. Unfortunately, you do not qualify for the 1TB model, and you advised that you do not want the blue option.
Please let us know if you would like us to explore alternative devices or assist with any other options.
Cell C | GM
Best regards,
JC
J C's updateReviewer Update
11 Dec 2025, 12:35Absolutely correct; I was assisted yesterday and we did a full 360 to end up at exactly the same place as explained in the very first communication. Please read that again to understand what I'm referring to because there seems to be substantial distance between my point or concern and what you seem to believe is what I required resolution on. It was always about adding another line/contract and if you don't understand that then let's stop the process right here; irrespective of what subsequently transpired as I was not even interested which was the only viable option provided. So in short; stop or close this case and or concern; no further assistance needed. Understand that this has being ongoing since the 25th of November; even though I only brought it to this platform on the 2nd of December. Just to explain the way forward from my end as I have given up. I've been a customer of Cell C for 13 years plus now. At a stage I had 6 lines/contracts which I gradually decreased based on needs and the most recent one cancelled this year. I have 3 contracts at present. Next year they all come to and end with the first one starting early 2026. I've already reached out to other service providers who understand my requirements and can help with the addition of a "line" immediately and welcome the migration of all the others during next year. So that is taken care off. What I have experienced is the strict controls being followed in terms of personal information being shared together with due diligence on requesting consent before credit enquiries are being done. This was not the same at Cell C; in so far as where a copy of my ID was requested to be shared via Whatsapp from employees; not to mention the unknown process for validating consent in doing credit checks. Being made aware of this; has led me to reconsider many aspects of what has been highlighted from my first communication on the matter until now. I appreciate the efforts of the individuals that tried to resolve this yesterday. However I urge to have a look at the original communication to perhaps better address concerns from customers in future.
JC
J C's update11 Dec 2025, 12:35
Reviewer Update
Absolutely correct; I was assisted yesterday and we did a full 360 to end up at exactly the same place as explained in the very first communication. Please read that again to understand what I'm referring to because there seems to be substantial distance between my point or concern and what you seem to believe is what I required resolution on. It was always about adding another line/contract and if you don't understand that then let's stop the process right here; irrespective of what subsequently transpired as I was not even interested which was the only viable option provided. So in short; stop or close this case and or concern; no further assistance needed. Understand that this has being ongoing since the 25th of November; even though I only brought it to this platform on the 2nd of December. Just to explain the way forward from my end as I have given up. I've been a customer of Cell C for 13 years plus now. At a stage I had 6 lines/contracts which I gradually decreased based on needs and the most recent one cancelled this year. I have 3 contracts at present. Next year they all come to and end with the first one starting early 2026. I've already reached out to other service providers who understand my requirements and can help with the addition of a "line" immediately and welcome the migration of all the others during next year. So that is taken care off. What I have experienced is the strict controls being followed in terms of personal information being shared together with due diligence on requesting consent before credit enquiries are being done. This was not the same at Cell C; in so far as where a copy of my ID was requested to be shared via Whatsapp from employees; not to mention the unknown process for validating consent in doing credit checks. Being made aware of this; has led me to reconsider many aspects of what has been highlighted from my first communication on the matter until now. I appreciate the efforts of the individuals that tried to resolve this yesterday. However I urge to have a look at the original communication to perhaps better address concerns from customers in future.
Cell C's replyOfficial
11 Dec 2025, 13:18Dear J Cilliers,
Thank you for taking the time to share your detailed feedback and for clarifying your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process.
We acknowledge that your initial request was to add an additional line, and we regret that this was not addressed effectively from the start. Your feedback regarding the handling of personal information and consent for credit checks is noted and will be escalated to the relevant team for review, as this is an important compliance matter.
As per your request, we will close this case and ensure no further action is taken. We truly appreciate your loyalty over the past 13 years and regret that we were unable to meet your expectations this time. Your insights will help us improve our processes and customer experience going forward.
Should you reconsider or require assistance in the future, please do not hesitate to reach out. We value your feedback and thank you for bringing these concerns to our attention.
Kind regards,
Cell C | TM
Thank you for taking the time to share your detailed feedback and for clarifying your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process.
We acknowledge that your initial request was to add an additional line, and we regret that this was not addressed effectively from the start. Your feedback regarding the handling of personal information and consent for credit checks is noted and will be escalated to the relevant team for review, as this is an important compliance matter.
As per your request, we will close this case and ensure no further action is taken. We truly appreciate your loyalty over the past 13 years and regret that we were unable to meet your expectations this time. Your insights will help us improve our processes and customer experience going forward.
Should you reconsider or require assistance in the future, please do not hesitate to reach out. We value your feedback and thank you for bringing these concerns to our attention.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply11 Dec 2025, 13:18
Official
Dear J Cilliers,
Thank you for taking the time to share your detailed feedback and for clarifying your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process.
We acknowledge that your initial request was to add an additional line, and we regret that this was not addressed effectively from the start. Your feedback regarding the handling of personal information and consent for credit checks is noted and will be escalated to the relevant team for review, as this is an important compliance matter.
As per your request, we will close this case and ensure no further action is taken. We truly appreciate your loyalty over the past 13 years and regret that we were unable to meet your expectations this time. Your insights will help us improve our processes and customer experience going forward.
Should you reconsider or require assistance in the future, please do not hesitate to reach out. We value your feedback and thank you for bringing these concerns to our attention.
Kind regards,
Cell C | TM
Thank you for taking the time to share your detailed feedback and for clarifying your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process.
We acknowledge that your initial request was to add an additional line, and we regret that this was not addressed effectively from the start. Your feedback regarding the handling of personal information and consent for credit checks is noted and will be escalated to the relevant team for review, as this is an important compliance matter.
As per your request, we will close this case and ensure no further action is taken. We truly appreciate your loyalty over the past 13 years and regret that we were unable to meet your expectations this time. Your insights will help us improve our processes and customer experience going forward.
Should you reconsider or require assistance in the future, please do not hesitate to reach out. We value your feedback and thank you for bringing these concerns to our attention.
Kind regards,
Cell C | TM
Best regards,
JC
J C's updateReviewer Update
11 Dec 2025, 14:11Well noted with thanks and if needed I can also assist as I've kept record of communication.
JC
J C's update11 Dec 2025, 14:11
Reviewer Update
Well noted with thanks and if needed I can also assist as I've kept record of communication.
Cell C's replyOfficial
11 Dec 2025, 18:23We appreciate your willingness to help and the effort you’ve put into keeping records of the communication. We will be in touch should we need more details.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Best regards,
Cell C's reply11 Dec 2025, 18:23
Official
We appreciate your willingness to help and the effort you’ve put into keeping records of the communication. We will be in touch should we need more details.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Best regards,