LQ
Luc Q
1 reviews | Active since Dec 2012
12 Sept 2016, 11:50
Does Cell C care?
<p>In the last few months I have had, (on two separate occasions) ********** contracts added to my account. And in both situations I have had to fight you guys to refund me the money for these accounts I never signed up for. Repeated phone calls were required to get anything done. I'm still waiting for a refund from a ********** account I notified you about on the 5th of August.</p> <p>My contract is ending soon, and if you have any interest in keeping me as a client I want somebody to contact me to try and convince me you really do care about your customers, because my patience is wearing very thin. My Account Number: ********** 90</p> <p>Your move Cell C.</p>
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Replies (4)0
Replies (4)
Cell C's replyOfficial
12 Sept 2016, 12:03Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Sept 2016, 12:03
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
LQ
Luc Q's updateReviewer Update
12 Sept 2016, 12:05Nobody contacted me the last time you promised this, so let's hope, for your sake they actually do this time.
LQ
Luc Q's update12 Sept 2016, 12:05
Reviewer Update
Nobody contacted me the last time you promised this, so let's hope, for your sake they actually do this time.
Cell C's replyOfficial
15 Sept 2016, 08:35Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Sept 2016, 08:35
Official
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
LQ
Luc Q's updateReviewer Update
15 Sept 2016, 08:41Yes, after I called repeatedly thay have eventually got round to sorting out the refund, which still has not happened yet, but it appears to be almost sorted, but I'm not holding my breath. Why is the rfund process not automatically initiated after an account is marked as *****? Why must the customer beg and plead to get their money back?
The second part of my complaint has not been adressed at all, so I will repeat: I have recived shocking customer service from Cell C, and if you want to keep me as a client, you need to contace me and explain why I must stay with you, because this whole incident has left me looking at all other options when my contract ends.
LQ
Luc Q's update15 Sept 2016, 08:41
Reviewer Update
Yes, after I called repeatedly thay have eventually got round to sorting out the refund, which still has not happened yet, but it appears to be almost sorted, but I'm not holding my breath. Why is the rfund process not automatically initiated after an account is marked as *****? Why must the customer beg and plead to get their money back?
The second part of my complaint has not been adressed at all, so I will repeat: I have recived shocking customer service from Cell C, and if you want to keep me as a client, you need to contace me and explain why I must stay with you, because this whole incident has left me looking at all other options when my contract ends.