Does Anyone at Cell C know what they are doing?

I have now been trying for over a week to unlock a device. I have made 6 calls and each time I get told a different story. Call 1. I call Cell C before my son leaves to the UK to request that they activate international roaming. Consultant confirms that it has been activated and that he can make calls from the UK. Call 2. Call C Customer Care to request that the device be unlocked. The consultant tells me to load R 150 on to the sim card and they will help me no problem with a device unblock. So I load R150 airtime and call again. Call 3. The consultant tells me that she can not assist me because she needs to talk to the person who is using the phone. My son using the phone is in the UK. So I tell her to please hold on for me so I can try add him to the call. The consultant tells me that I must hurry up because she can't hold. Needless to say I can't call my son because the international roaming that was requested 3 weeks ago still has not been activated. Call 4. The consultant tells me that I now need the IMEI numbers for the phone. As soon as I have the IMEI number that they will unblock the device for me. I ask the consultant to please check if the international roaming has been activated, no she says but she will activate for me. I ask the consultant that once I have the IMEI numbers, the international roaming is activated so I can add my son to the call and I have loaded R150 is there anything else they need to unblock the device. No she tells me as soon as I have all that they will be able to help me. Call 5. Call Cell C again and give them all the information that they require. No problem she tells me she will escalate to the necessary department for the device to be unlocked. I request that they please send the code to an alternate number as the international roaming STILL HAS NOT BEEN ACTIVATED, no problem she will request this. How long will it take I ask her, she tells me between 5 mins but no longer than 24 hours Call 6. 24 hours later I place another call to the Customer Care, give all the necessary information again and once again request the code to be sent to my alternate number as the International Roaming STILL HAS NOT BEEN ACTIVATED. Once again an email is sent to the necessary department. I then get told to call *** if I have not had any success. Call 7. 24 hours later call *** and get asked if the R150 has been deducted, no then get told that when the R150 is deducted then the device will be unlocked. I ask how long will that take? Consultant can not confirm that, I explain that the previous two consultants said 24 hours. No I get told it is longer than 24 hours. I then request if she can please confirm if they have included the alternate number in the request, no she can't do that.

I have never had such a run around in my life to do two simple things, ACTIVATE INTERNATIONAL ROAMING and UNBLOCK A DEVICE. If none of your consultants know how to do those two things can someone please just let me know so I can make alternate arrangements.