RR
RR R

1 reviews | Active since May 2009

22 Dec 2018, 23:03

***** deals

I bought a promotional 10 GB on Cell C's Gig- a-mania, only to find out that you only have 1 (specific) hour in the day to use it in, it's valid for 2 days and it's only accessible after you've burned through your existing data. The advertising is misleading and none of this infomation is given through the app (where you purchase it). I was hoping to resolve the matter through the call centre, but it's so frustrating and I can't seem to get anywhere. After spending over an hour trying to make sense of this ***** deal, it was clear that no one at the call centre knows anything about this promotion. This has been a complete waste of time and money - I want a refund.

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Replies (1)
Cell C
Cell C's reply24 Dec 2018, 07:40
Official
Good morning Rani

Yes, the sale of the promotional bundles is available for one hour on Friday’s only and the data bundle validity is from the time of purchase until Sunday at 23h59.

If you have any of these bundles valid on your account, shoutOut data, daily data, nite data or promo/campaign data, it will deplete before the GIG-A-MANIA bundle

Once the bundle is depleted further usage will be from any other available and applicable bundle or will be charged for at the tariff rate of the customer’s selected plan. 

Regards
Cell C | PN