SR
Shantal R
1 reviews | Active since Jan 2023
02 Sept 2026, 17:34
Do your maths properly
My account was debited with an incorrect amount of R7686.17, They take forever to investigate the matter when the error is on their side. When I call to follow up, agents will have to review the case, then escalate, and then they get back to you with no outcome. The call cuts and being a telecommunications provider, have absolutely no decency to return the call. How hard can it be to investigate the matter when clearly cell c as a service provider is the problem. Can this matter kindly be escalated if it hasn't, references ***/ ***/ ***. Please ensure you'll don't take a Fortnight to refund my money. Pathetic service.
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
02 Sept 2026, 18:08Dear Shantal Rampersad
Thank you for contacting Cell C.
We sincerely apologise for the frustration and inconvenience caused by the incorrect debit and the delays in resolving your query. We understand how upsetting it is to have money deducted incorrectly and then have to repeatedly follow up without receiving a clear outcome.
We have noted your concerns regarding references and the experience you’ve had when contacting our agents. This is certainly not the level of service we aim to provide.
We will ensure that the matter is escalated for urgent attention and that the relevant team reviews the debit of R7,686.17 and provides you with a clear update on the outcome and refund process.
Regards,
Cell C | NZ
Thank you for contacting Cell C.
We sincerely apologise for the frustration and inconvenience caused by the incorrect debit and the delays in resolving your query. We understand how upsetting it is to have money deducted incorrectly and then have to repeatedly follow up without receiving a clear outcome.
We have noted your concerns regarding references and the experience you’ve had when contacting our agents. This is certainly not the level of service we aim to provide.
We will ensure that the matter is escalated for urgent attention and that the relevant team reviews the debit of R7,686.17 and provides you with a clear update on the outcome and refund process.
Regards,
Cell C | NZ
Best regards,
Cell C's reply02 Sept 2026, 18:08
Official
Dear Shantal Rampersad
Thank you for contacting Cell C.
We sincerely apologise for the frustration and inconvenience caused by the incorrect debit and the delays in resolving your query. We understand how upsetting it is to have money deducted incorrectly and then have to repeatedly follow up without receiving a clear outcome.
We have noted your concerns regarding references and the experience you’ve had when contacting our agents. This is certainly not the level of service we aim to provide.
We will ensure that the matter is escalated for urgent attention and that the relevant team reviews the debit of R7,686.17 and provides you with a clear update on the outcome and refund process.
Regards,
Cell C | NZ
Thank you for contacting Cell C.
We sincerely apologise for the frustration and inconvenience caused by the incorrect debit and the delays in resolving your query. We understand how upsetting it is to have money deducted incorrectly and then have to repeatedly follow up without receiving a clear outcome.
We have noted your concerns regarding references and the experience you’ve had when contacting our agents. This is certainly not the level of service we aim to provide.
We will ensure that the matter is escalated for urgent attention and that the relevant team reviews the debit of R7,686.17 and provides you with a clear update on the outcome and refund process.
Regards,
Cell C | NZ
Best regards,
SR
Shantal R's updateReviewer Update
03 Sept 2026, 19:164th Sept will be a week since the query has been logged and still no positive feedback. How long does it take youll accounts dept to calculate the correct amount to have been debited and refund the balance of my money.
SR
Shantal R's update03 Sept 2026, 19:16
Reviewer Update
4th Sept will be a week since the query has been logged and still no positive feedback. How long does it take youll accounts dept to calculate the correct amount to have been debited and refund the balance of my money.
Cell C's replyOfficial
03 Sept 2026, 19:24Dear Shantal Rampersad,
We sincerely apologize for the delay in allocating your payment to the correct account. Please allow us some time to follow up with our Support Team to investigate this on their side and assist with ensuring the payment is allocated to the correct account.
We appreciate your patience and understanding in the meantime.
Regards,
Cell C | NMb
We sincerely apologize for the delay in allocating your payment to the correct account. Please allow us some time to follow up with our Support Team to investigate this on their side and assist with ensuring the payment is allocated to the correct account.
We appreciate your patience and understanding in the meantime.
Regards,
Cell C | NMb
Best regards,
Cell C's reply03 Sept 2026, 19:24
Official
Dear Shantal Rampersad,
We sincerely apologize for the delay in allocating your payment to the correct account. Please allow us some time to follow up with our Support Team to investigate this on their side and assist with ensuring the payment is allocated to the correct account.
We appreciate your patience and understanding in the meantime.
Regards,
Cell C | NMb
We sincerely apologize for the delay in allocating your payment to the correct account. Please allow us some time to follow up with our Support Team to investigate this on their side and assist with ensuring the payment is allocated to the correct account.
We appreciate your patience and understanding in the meantime.
Regards,
Cell C | NMb
Best regards,
SR
Shantal R's updateReviewer Update
08 Sept 2026, 19:36I have yet to receive some feedback on this query, how hard is it to calculate the correct amount youll should have debited and refund the balance to me....youll are quick to take the customer money but take forever to investigate and refund what's due to the client..
SR
Shantal R's update08 Sept 2026, 19:36
Reviewer Update
I have yet to receive some feedback on this query, how hard is it to calculate the correct amount youll should have debited and refund the balance to me....youll are quick to take the customer money but take forever to investigate and refund what's due to the client..
Cell C's replyOfficial
08 Sept 2026, 20:02Dear Shantal Rampersad,
Thank you for your subsequent comment.
We acknowledge your frustration regarding the delay in resolving your refund query and appreciate your concerns.
Please be advised that we will request a follow-up from our support team regarding this matter. The team is currently reviewing the details of your query and will contact you directly to provide feedback and an update on the status of the investigation.
We apologize for the inconvenience caused and thank you for your patience while the matter is being attended to.
Kind regards,
Cell C | GM
Thank you for your subsequent comment.
We acknowledge your frustration regarding the delay in resolving your refund query and appreciate your concerns.
Please be advised that we will request a follow-up from our support team regarding this matter. The team is currently reviewing the details of your query and will contact you directly to provide feedback and an update on the status of the investigation.
We apologize for the inconvenience caused and thank you for your patience while the matter is being attended to.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply08 Sept 2026, 20:02
Official
Dear Shantal Rampersad,
Thank you for your subsequent comment.
We acknowledge your frustration regarding the delay in resolving your refund query and appreciate your concerns.
Please be advised that we will request a follow-up from our support team regarding this matter. The team is currently reviewing the details of your query and will contact you directly to provide feedback and an update on the status of the investigation.
We apologize for the inconvenience caused and thank you for your patience while the matter is being attended to.
Kind regards,
Cell C | GM
Thank you for your subsequent comment.
We acknowledge your frustration regarding the delay in resolving your refund query and appreciate your concerns.
Please be advised that we will request a follow-up from our support team regarding this matter. The team is currently reviewing the details of your query and will contact you directly to provide feedback and an update on the status of the investigation.
We apologize for the inconvenience caused and thank you for your patience while the matter is being attended to.
Kind regards,
Cell C | GM
Best regards,
SR
Shantal R's updateReviewer Update
09 Sept 2026, 16:24Good day
I don't think you'll do understand the frustration you'll as a business cause to the people who have been loyal clients, to deduct incorrect funds from my account and then I have to wait for 14 days till you'll decide to refund me is unacceptable, being a huge corporate company, there should be an individual who knows what is happening and can refund the amount owing to me. I am very disappointed in the service received and will not upgrade again when my contract is up for renewal, absolutely pathetic company to have my contract with,
I don't think you'll do understand the frustration you'll as a business cause to the people who have been loyal clients, to deduct incorrect funds from my account and then I have to wait for 14 days till you'll decide to refund me is unacceptable, being a huge corporate company, there should be an individual who knows what is happening and can refund the amount owing to me. I am very disappointed in the service received and will not upgrade again when my contract is up for renewal, absolutely pathetic company to have my contract with,
SR
Shantal R's update09 Sept 2026, 16:24
Reviewer Update
Good day
I don't think you'll do understand the frustration you'll as a business cause to the people who have been loyal clients, to deduct incorrect funds from my account and then I have to wait for 14 days till you'll decide to refund me is unacceptable, being a huge corporate company, there should be an individual who knows what is happening and can refund the amount owing to me. I am very disappointed in the service received and will not upgrade again when my contract is up for renewal, absolutely pathetic company to have my contract with,
I don't think you'll do understand the frustration you'll as a business cause to the people who have been loyal clients, to deduct incorrect funds from my account and then I have to wait for 14 days till you'll decide to refund me is unacceptable, being a huge corporate company, there should be an individual who knows what is happening and can refund the amount owing to me. I am very disappointed in the service received and will not upgrade again when my contract is up for renewal, absolutely pathetic company to have my contract with,
Cell C's replyOfficial
09 Sept 2026, 16:38Dear Shantal Rampersad,
We sincerely apologize for the frustration and disappointment caused, especially as you have been a loyal customer. We understand your concerns regarding the incorrect deduction and the time taken to process the refund.
Please note that a follow-up request has already been sent to the relevant team regarding your outstanding refund. We are awaiting their feedback and will provide an update as soon as it becomes available. We apologize for the inconvenience caused and appreciate your patience.
Regards,
Cell C | PN
We sincerely apologize for the frustration and disappointment caused, especially as you have been a loyal customer. We understand your concerns regarding the incorrect deduction and the time taken to process the refund.
Please note that a follow-up request has already been sent to the relevant team regarding your outstanding refund. We are awaiting their feedback and will provide an update as soon as it becomes available. We apologize for the inconvenience caused and appreciate your patience.
Regards,
Cell C | PN
Best regards,
Cell C's reply09 Sept 2026, 16:38
Official
Dear Shantal Rampersad,
We sincerely apologize for the frustration and disappointment caused, especially as you have been a loyal customer. We understand your concerns regarding the incorrect deduction and the time taken to process the refund.
Please note that a follow-up request has already been sent to the relevant team regarding your outstanding refund. We are awaiting their feedback and will provide an update as soon as it becomes available. We apologize for the inconvenience caused and appreciate your patience.
Regards,
Cell C | PN
We sincerely apologize for the frustration and disappointment caused, especially as you have been a loyal customer. We understand your concerns regarding the incorrect deduction and the time taken to process the refund.
Please note that a follow-up request has already been sent to the relevant team regarding your outstanding refund. We are awaiting their feedback and will provide an update as soon as it becomes available. We apologize for the inconvenience caused and appreciate your patience.
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Sept 2026, 16:41Dear Shantal R,
Please accept our sincere apologies for the frustration this has caused.
Your query has been sent for review and feedback will be provided as soon as possible.
Cell C | DA
Please accept our sincere apologies for the frustration this has caused.
Your query has been sent for review and feedback will be provided as soon as possible.
Cell C | DA
Best regards,
Cell C's reply09 Sept 2026, 16:41
Official
Dear Shantal R,
Please accept our sincere apologies for the frustration this has caused.
Your query has been sent for review and feedback will be provided as soon as possible.
Cell C | DA
Please accept our sincere apologies for the frustration this has caused.
Your query has been sent for review and feedback will be provided as soon as possible.
Cell C | DA
Best regards,
SR
Shantal R's updateReviewer Update
09 Sept 2026, 17:13Everytime I come here to vent, cell c gives the same old excuse and no proper feedback, 14 days for a refund that cell c took in error should be done ASAP. Cell c is not apologetic, and not sincere, take accountability for your errors and not make the client suffer..
SR
Shantal R's update09 Sept 2026, 17:13
Reviewer Update
Everytime I come here to vent, cell c gives the same old excuse and no proper feedback, 14 days for a refund that cell c took in error should be done ASAP. Cell c is not apologetic, and not sincere, take accountability for your errors and not make the client suffer..
Cell C's replyOfficial
09 Sept 2026, 17:16We understand your concerns and agree that the matter should be handled as efficiently as possible. Please note that a follow-up request has already been sent to the relevant team regarding the outstanding refund. We are awaiting feedback and will provide an update as soon as it becomes available.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply09 Sept 2026, 17:16
Official
We understand your concerns and agree that the matter should be handled as efficiently as possible. Please note that a follow-up request has already been sent to the relevant team regarding the outstanding refund. We are awaiting feedback and will provide an update as soon as it becomes available.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Sept 2026, 17:19Good day,
Please be assured that our team is actively investigating your query and will work diligently to resolve the matter as quickly and efficiently as possible.
Cell C | DA
Please be assured that our team is actively investigating your query and will work diligently to resolve the matter as quickly and efficiently as possible.
Cell C | DA
Best regards,
Cell C's reply09 Sept 2026, 17:19
Official
Good day,
Please be assured that our team is actively investigating your query and will work diligently to resolve the matter as quickly and efficiently as possible.
Cell C | DA
Please be assured that our team is actively investigating your query and will work diligently to resolve the matter as quickly and efficiently as possible.
Cell C | DA
Best regards,