CN
Cobus N
1 reviews | Active since Aug 2011
18 Oct 2023, 11:01
Do you want your money or not?
More than a week ago, and after several inquiries via several channels, I finally managed to get a contact e-mail address. My request is simple - I wish to settle two accounts - of which the contracts have ended - that have fallen into arrears due to financial hardship. All I get is an automated e-mail response from Cell C Collections advising that my inquiry has been received and that it will be attended to within 72 hours. I guess not? Does Cell C wish to continue harassing my husband and I, or would like the accounts settled and closed?
Helpful (0)
Replies (14)0
Replies (14)
Cell C's replyOfficial
18 Oct 2023, 12:32Dear Cobus Nothnagel
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. Please provide us with your husbands contact number in order for our Team can be in contact to assist further.
Regards
^MM
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. Please provide us with your husbands contact number in order for our Team can be in contact to assist further.
Regards
^MM
Cell C's reply18 Oct 2023, 12:32
Official
Dear Cobus Nothnagel
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. Please provide us with your husbands contact number in order for our Team can be in contact to assist further.
Regards
^MM
Thank you for reaching out to us.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. Please provide us with your husbands contact number in order for our Team can be in contact to assist further.
Regards
^MM
Cell C's replyOfficial
18 Oct 2023, 14:24Noted, our Team will be in contact.
Regards
^MM
Regards
^MM
Cell C's reply18 Oct 2023, 14:24
Official
Noted, our Team will be in contact.
Regards
^MM
Regards
^MM
CN
Cobus N's updateReviewer Update
19 Oct 2023, 14:15Please escalate this matter. The service I have received from Cell C has, without fail, over the years been shocking, and even more so in this current case. Can consultants not read and understand a simple request and is it perhaps possible for them to check their general grammar and spelling before firing off an utterly unprofessional e-mail?
CN
Cobus N's update19 Oct 2023, 14:15
Reviewer Update
Please escalate this matter. The service I have received from Cell C has, without fail, over the years been shocking, and even more so in this current case. Can consultants not read and understand a simple request and is it perhaps possible for them to check their general grammar and spelling before firing off an utterly unprofessional e-mail?
Cell C's replyOfficial
19 Oct 2023, 14:47Dear Cobus Nothnagel
Please accept our sincere apology. This is not the level of service we aim to provide to our valued customers. Rest assured we have escalated the matter; our Team will be in touch.
Regards
^MM
Please accept our sincere apology. This is not the level of service we aim to provide to our valued customers. Rest assured we have escalated the matter; our Team will be in touch.
Regards
^MM
Cell C's reply19 Oct 2023, 14:47
Official
Dear Cobus Nothnagel
Please accept our sincere apology. This is not the level of service we aim to provide to our valued customers. Rest assured we have escalated the matter; our Team will be in touch.
Regards
^MM
Please accept our sincere apology. This is not the level of service we aim to provide to our valued customers. Rest assured we have escalated the matter; our Team will be in touch.
Regards
^MM
CN
Cobus N's updateReviewer Update
24 Oct 2023, 09:22Cell C Customer Service Case Number : *** remains unresolved and I am not getting feedback from your supposed customer care as to what I need to submit. Also, as there is no name attached to their e-mails, it is no use for me to bravely try and navigate your call centre. Does Cell C wish to resolve this matter or not?
CN
Cobus N's update24 Oct 2023, 09:22
Reviewer Update
Cell C Customer Service Case Number : *** remains unresolved and I am not getting feedback from your supposed customer care as to what I need to submit. Also, as there is no name attached to their e-mails, it is no use for me to bravely try and navigate your call centre. Does Cell C wish to resolve this matter or not?
CN
Cobus N's updateReviewer Update
24 Oct 2023, 09:55I still do not see the need for any telephonic interaction. My request is simple - a written, detailed settlement amount/offer on both account J Nothnagel ***) and J de Vos ***). As per my reply to your customer service line, I can submit proof of ID and the like, if required. Can we now please finalise this matter>
CN
Cobus N's update24 Oct 2023, 09:55
Reviewer Update
I still do not see the need for any telephonic interaction. My request is simple - a written, detailed settlement amount/offer on both account J Nothnagel ***) and J de Vos ***). As per my reply to your customer service line, I can submit proof of ID and the like, if required. Can we now please finalise this matter>
Cell C's replyOfficial
24 Oct 2023, 09:58The team needs to have a telephonic conversation with you in order to assist .
Please provide the number you're reachable on.
^NH
Please provide the number you're reachable on.
^NH
Cell C's reply24 Oct 2023, 09:58
Official
The team needs to have a telephonic conversation with you in order to assist .
Please provide the number you're reachable on.
^NH
Please provide the number you're reachable on.
^NH
Cell C's replyOfficial
24 Oct 2023, 10:40We need to have telephonic conversation as we also need to have security verification with you, there after you can request the agent assisting to continue via email.
^NH
^NH
Cell C's reply24 Oct 2023, 10:40
Official
We need to have telephonic conversation as we also need to have security verification with you, there after you can request the agent assisting to continue via email.
^NH
^NH
Cell C's replyOfficial
24 Oct 2023, 12:01Thank you, we have notified the team.
You will be assisted accordingly.
^NH
You will be assisted accordingly.
^NH
Cell C's reply24 Oct 2023, 12:01
Official
Thank you, we have notified the team.
You will be assisted accordingly.
^NH
You will be assisted accordingly.
^NH
Cell C's replyOfficial
07 Nov 2023, 13:04Dear Cobus Nothnagel
Thank you for getting back to us.
We are having our team follow up on the matter. Feedback will be provided as soon as possible.
Cell C | MP
Thank you for getting back to us.
We are having our team follow up on the matter. Feedback will be provided as soon as possible.
Cell C | MP
Cell C's reply07 Nov 2023, 13:04
Official
Dear Cobus Nothnagel
Thank you for getting back to us.
We are having our team follow up on the matter. Feedback will be provided as soon as possible.
Cell C | MP
Thank you for getting back to us.
We are having our team follow up on the matter. Feedback will be provided as soon as possible.
Cell C | MP
Cell C's replyOfficial
07 Nov 2023, 14:46We will revert with feedback.
Cell C | MP
Cell C | MP
Cell C's reply07 Nov 2023, 14:46
Official
We will revert with feedback.
Cell C | MP
Cell C | MP
CN
Cobus N's updateReviewer Update
20 Nov 2023, 18:36Please do NOT send me a message stating that you were unable to reach me, if your consultant waited for voicemail to kick in, and then mumbled (cursed?) and ended the call. You have reached on the above number numerous times.
CN
Cobus N's update20 Nov 2023, 18:36
Reviewer Update
Please do NOT send me a message stating that you were unable to reach me, if your consultant waited for voicemail to kick in, and then mumbled (cursed?) and ended the call. You have reached on the above number numerous times.
CN
Cobus N's updateReviewer Update
20 Nov 2023, 19:02Please have the courtesy to phone during office hours, and secondly, to leave a polite voicemail
CN
Cobus N's update20 Nov 2023, 19:02
Reviewer Update
Please have the courtesy to phone during office hours, and secondly, to leave a polite voicemail
CN
Cobus N's updateReviewer Update
20 Nov 2023, 19:18Read the above. Office hours.
CN
Cobus N's update20 Nov 2023, 19:18
Reviewer Update
Read the above. Office hours.