ND
Nawaal D

1 reviews | Active since Mar 2009

01 Jul 2016, 18:41

Do what you say you will do!

<p>I logged a complaint in January this year after I tried to cancel my contract and convert to top up. A friendly cobsultant called me on 25 January confirming that the contract would be cancelled, converted as requested and that the last debit order deduction would be processed on 1 February. I was happy with the service and said I would log a compliment for her. Thank goodness I didn't because guess what, the debit order has been going off religiously for the last six months. Fix this Cell C. You have to many competitors to be *****ing things up. I have another contract with Vodacom past due an upgrade. So guess where I will be keeping my business?</p>

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Replies (2)
Cell C
Cell C's reply02 Jul 2016, 06:11
Official

Thank you for notifying us of the above.

We will ensure that this matter is sorted. Do expect communication.

Sincere apologies for the inconvenience caused.

Regards

Cell C | PN

Best regards,

ND
Nawaal D's update31 Jul 2016, 05:39
Reviewer Update

You have deducted another installment!!! Is this really resolved? The same thing happened 6 months ago.