1 reviews | Active since Jun 2013
Do not waste your time. Loyalty means nothing to Cell C
<p>I have been a loyal customer for numerous years and I called today to query the pinnacle contracts. I was shocked to learn that because I am a loyal customer with not 1 unpaid or late payment I am not entitled to receive the cash back reward. on querying I was told that the cash back reward is for new customers. Cell C's attitude is a slap in the face for loyal customers. Do not join Cell C. In 2 years you will be a established customer to the pathetic network and will not receive any benefits. I have done further research and found that 2 other networks give better deals which benefit old and new customers equally. I had also requested a sim swap on Saturday 22 October 2016. Till Monday 24 October 2016 at 17: 00 no one called me. I am now cancelling all my contract with this ******* and will eventually move to another network. LOYALTY MEANS NOTHING TO CELL C. YOU ARE REALLY A NUMBER TO THEM. DO NOT BOTHER UNLESS YOU WANT TO BE TREATED LIKE ******* AND YOU WILL BE ANGRY AND DISAPPOINTED.</p>
Thank you for posting to us.
We are interested in all our customers and we value them equally. The new packages with cash vouchers are not only for new customers, they are for existing customers too. However, existing customers have to open new lines to be able to benefit from these packages.
Example: Pinnacle 250- you can take a SIM ONLY and pay R299 per month and get R3000 CASH BACK when you sign up. This package will include 250 minutes, 250 SMS, 250MB of data and an extra 500 minutes & 500 SMS. How awesome is that? Hurry and sign up, this promotion is valid from the 01 October 2016 until 31 January 2017
We have requested one of our consultants to contact you and assist.
Regards
Cell C | PN
Thank you for posting to us.
We are interested in all our customers and we value them equally. The new packages with cash vouchers are not only for new customers, they are for existing customers too. However, existing customers have to open new lines to be able to benefit from these packages.
Example: Pinnacle 250- you can take a SIM ONLY and pay R299 per month and get R3000 CASH BACK when you sign up. This package will include 250 minutes, 250 SMS, 250MB of data and an extra 500 minutes & 500 SMS. How awesome is that? Hurry and sign up, this promotion is valid from the 01 October 2016 until 31 January 2017
We have requested one of our consultants to contact you and assist.
Regards
Cell C | PN
The response did not answer my complaint. I am an existing contract subsciber. I am on a month to month contract whilst I decided to review my contract options. As a current subscriber I am not entitled to the rewards stipulated. The response above was ******* as I am expected to open a new line so that Cell C can boost line subscriptions. In the quest for new client, the current customers will be neglected. I has opened my eyes. I am not closed to the option of rejoining Cell C but this service stinks and treats current contract customers poorly. It is a real shame. I will be relaying my story to anyone who will listen. I will not lie but merely state facts. Also my sim swap request was logged in on Saturday 22 October 2016 but someone contacted me on 25 October 2016. 2.5 days for a simple sim swap is not good turnaround time. I had 3 contracts with Cell C which I have now cancelled. Unfortunatley the person who tried calling me at 9:55 was continuously cut of due to bad Cell C reception. If that person can call me back maybe I can have a decent conversation.
The response did not answer my complaint. I am an existing contract subsciber. I am on a month to month contract whilst I decided to review my contract options. As a current subscriber I am not entitled to the rewards stipulated. The response above was ******* as I am expected to open a new line so that Cell C can boost line subscriptions. In the quest for new client, the current customers will be neglected. I has opened my eyes. I am not closed to the option of rejoining Cell C but this service stinks and treats current contract customers poorly. It is a real shame. I will be relaying my story to anyone who will listen. I will not lie but merely state facts. Also my sim swap request was logged in on Saturday 22 October 2016 but someone contacted me on 25 October 2016. 2.5 days for a simple sim swap is not good turnaround time. I had 3 contracts with Cell C which I have now cancelled. Unfortunatley the person who tried calling me at 9:55 was continuously cut of due to bad Cell C reception. If that person can call me back maybe I can have a decent conversation.