KO
Kathleen O'Reilly
1 reviews | Active since Dec 2019
05 Nov 2024, 18:17
Do Not use the Cell C App for payments!
I’m so dissapointed with Cell C. They keep rebranding and changing their management, when they should be looking at their customer service. I made a payment via their app using paygate (their choice of payment) and they still debited my account and can’t find the payment. I have called and emailed numerous to get a credit on my account. Sent proof of payment twice. However Cell C will not accept POP from their own app. The consultant was supposed to call me back, I’m still waiting. If a customer misses a payment they call 5 times a day. Customer pays twice for one invoice and you never hear from them. Unacceptable to say the least.
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Kathleen O'Reilly's updateReviewer Update
07 Nov 2024, 08:22Good day Cell C
I have not had a an escalation or call back on my original query! Shocking service to say the least.
To add injury to insult, I have not had Mobile service for over a week and your customer service has advised there is nothing that can be done about this. HOWEVER, you will still be charging customers for the days that you have not provided service.
A long shot but do you think you could actually get someone to call me to correct your payment error and do you think you could provide me the service I am paying for?
Much appreciated.
Kathleen
I have not had a an escalation or call back on my original query! Shocking service to say the least.
To add injury to insult, I have not had Mobile service for over a week and your customer service has advised there is nothing that can be done about this. HOWEVER, you will still be charging customers for the days that you have not provided service.
A long shot but do you think you could actually get someone to call me to correct your payment error and do you think you could provide me the service I am paying for?
Much appreciated.
Kathleen
KO
Kathleen O'Reilly's update07 Nov 2024, 08:22
Reviewer Update
Good day Cell C
I have not had a an escalation or call back on my original query! Shocking service to say the least.
To add injury to insult, I have not had Mobile service for over a week and your customer service has advised there is nothing that can be done about this. HOWEVER, you will still be charging customers for the days that you have not provided service.
A long shot but do you think you could actually get someone to call me to correct your payment error and do you think you could provide me the service I am paying for?
Much appreciated.
Kathleen
I have not had a an escalation or call back on my original query! Shocking service to say the least.
To add injury to insult, I have not had Mobile service for over a week and your customer service has advised there is nothing that can be done about this. HOWEVER, you will still be charging customers for the days that you have not provided service.
A long shot but do you think you could actually get someone to call me to correct your payment error and do you think you could provide me the service I am paying for?
Much appreciated.
Kathleen