PC
Paul C
1 reviews | Active since Jul 2022
08 Jul 2022, 13:35
DO NOT USE CELL C, THERE ARE THE WOSRT. YOU WILL THANK ME LATER
Cell C is the worst network provider in the country of South Africa, its been been now 1 week since I lost my phone and they can't assist me with a simple thing as an ITC number so I can open a case while my phone is trace able .I have called there customer service, sent emails and been to there store in the water front three times now and still nothing. I cannot open a case without an ITC number while my phone can be traced because Cell C can't provide me with one. Not only do I regret to have chosen you as my network provider I regret not listening to what people say about your useless network you are totally ridiculous
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Replies (11)0
Replies (11)
Cell C's replyOfficial
08 Jul 2022, 14:12Good day Paul
Thank you for bringing this matter into our attention. It will be addressed accordingly.
We have sent you an email. Please complete the blacklisting form and return it to our attention so that we can prioritize.
^NT
Thank you for bringing this matter into our attention. It will be addressed accordingly.
We have sent you an email. Please complete the blacklisting form and return it to our attention so that we can prioritize.
^NT
Cell C's reply08 Jul 2022, 14:12
Official
Good day Paul
Thank you for bringing this matter into our attention. It will be addressed accordingly.
We have sent you an email. Please complete the blacklisting form and return it to our attention so that we can prioritize.
^NT
Thank you for bringing this matter into our attention. It will be addressed accordingly.
We have sent you an email. Please complete the blacklisting form and return it to our attention so that we can prioritize.
^NT
PC
Paul C's updateReviewer Update
08 Jul 2022, 17:50The PDF sent to me was not useful, asking me for my details so you can black list a number you already have blacklisted then I was told the blacklisting department is still working on it. I asked to have my my SIM card replaced they asked me the same questions I was asked only this time I was wrong how is that even possible when you managed to blacklist my sim with the same questions in the first place ?, kindly at least help me replace my sim so I can keep it touch with my family and business partners while I wait for my ITC number .
PC
Paul C's update08 Jul 2022, 17:50
Reviewer Update
The PDF sent to me was not useful, asking me for my details so you can black list a number you already have blacklisted then I was told the blacklisting department is still working on it. I asked to have my my SIM card replaced they asked me the same questions I was asked only this time I was wrong how is that even possible when you managed to blacklist my sim with the same questions in the first place ?, kindly at least help me replace my sim so I can keep it touch with my family and business partners while I wait for my ITC number .
PC
Paul C's updateReviewer Update
08 Jul 2022, 21:37Yes I do have a sim that is not RICA registered it was given to me today at your Cell c store, RICA serial no ***. I do not have number you can reach me on like I mentioned earlier on this is my only mean of communication. Help me replace my number please so I can communicate with my family and business partners.
As for the blacklisting I was sent an E mail saying the blacklisting department is dealing with it but I will still fill in the document and send it back even though I have been informed over and over again my number is already blacklisted.
As for the blacklisting I was sent an E mail saying the blacklisting department is dealing with it but I will still fill in the document and send it back even though I have been informed over and over again my number is already blacklisted.
PC
Paul C's update08 Jul 2022, 21:37
Reviewer Update
Yes I do have a sim that is not RICA registered it was given to me today at your Cell c store, RICA serial no ***. I do not have number you can reach me on like I mentioned earlier on this is my only mean of communication. Help me replace my number please so I can communicate with my family and business partners.
As for the blacklisting I was sent an E mail saying the blacklisting department is dealing with it but I will still fill in the document and send it back even though I have been informed over and over again my number is already blacklisted.
As for the blacklisting I was sent an E mail saying the blacklisting department is dealing with it but I will still fill in the document and send it back even though I have been informed over and over again my number is already blacklisted.
PC
Paul C's updateReviewer Update
09 Jul 2022, 16:49That's the whole point when i go to the call your customer service or go to your Cell c store they will say my credentials don't match up for a sim swap when they asked me the same questions before i was blacklisted only this time my answers are wrong because I want my ITC number that they can't provide and I want to swap my SIM. Contact me on this number +*** to have my sim swapped please
PC
Paul C's update09 Jul 2022, 16:49
Reviewer Update
That's the whole point when i go to the call your customer service or go to your Cell c store they will say my credentials don't match up for a sim swap when they asked me the same questions before i was blacklisted only this time my answers are wrong because I want my ITC number that they can't provide and I want to swap my SIM. Contact me on this number +*** to have my sim swapped please
PC
Paul C's updateReviewer Update
10 Jul 2022, 19:26I have sent you two blacklisting filled up forms, I have sent you the Cell C unregistered SIM cards rica number I was given at your store in the waterfront and I have also sent you the number that needs to be replaced including the number you can reach me currently to the email you asked me of all these things. I'm patiently waiting to hear from you hoping for fruitful results I need to communicate with my family/business and open a case for my lost phone while it can be still traced.
PC
Paul C's update10 Jul 2022, 19:26
Reviewer Update
I have sent you two blacklisting filled up forms, I have sent you the Cell C unregistered SIM cards rica number I was given at your store in the waterfront and I have also sent you the number that needs to be replaced including the number you can reach me currently to the email you asked me of all these things. I'm patiently waiting to hear from you hoping for fruitful results I need to communicate with my family/business and open a case for my lost phone while it can be still traced.
PC
Paul C's updateReviewer Update
10 Jul 2022, 20:08Yes I sent it to ***, I actually just rep**** to the E mail you sent me earlier today asking for the Unregistered new RICA rica serial number but the email I used to send you is my E mail which is ***, patiently waiting to hear from you
PC
Paul C's update10 Jul 2022, 20:08
Reviewer Update
Yes I sent it to ***, I actually just rep**** to the E mail you sent me earlier today asking for the Unregistered new RICA rica serial number but the email I used to send you is my E mail which is ***, patiently waiting to hear from you
PC
Paul C's updateReviewer Update
11 Jul 2022, 13:18Its mid day and still no feedback ?, An ITC number that takes 24 to 48 hours to give to your customer has taken you 1 week and a day, a sim replacement that takes less than 10 mins has taken you 5 working days. Tell me if you can't help me so I can know my way forward than wasting my time which I have already have. Honestly Cell C you are the worst you have no right to operate in South Africa with this level of uselessness
PC
Paul C's update11 Jul 2022, 13:18
Reviewer Update
Its mid day and still no feedback ?, An ITC number that takes 24 to 48 hours to give to your customer has taken you 1 week and a day, a sim replacement that takes less than 10 mins has taken you 5 working days. Tell me if you can't help me so I can know my way forward than wasting my time which I have already have. Honestly Cell C you are the worst you have no right to operate in South Africa with this level of uselessness
PC
Paul C's updateReviewer Update
11 Jul 2022, 13:25I sent you everything you asked for last night, no E mail no call to the so called number you asked to reach me on, you have just gone quiet like a church mouse . My biggest regret is choosing you as my network provider you have let me down in all possible ways
PC
Paul C's update11 Jul 2022, 13:25
Reviewer Update
I sent you everything you asked for last night, no E mail no call to the so called number you asked to reach me on, you have just gone quiet like a church mouse . My biggest regret is choosing you as my network provider you have let me down in all possible ways
PC
Paul C's updateReviewer Update
13 Jul 2022, 16:29You have been looking into this mater for the past two weeks, you can't even swap my sim at all its very weird. I sent you all the information required what's stop you from replacing a simple sim and sending me an ITC number. You are full of bull****
PC
Paul C's update13 Jul 2022, 16:29
Reviewer Update
You have been looking into this mater for the past two weeks, you can't even swap my sim at all its very weird. I sent you all the information required what's stop you from replacing a simple sim and sending me an ITC number. You are full of bull****
PC
Paul C's updateReviewer Update
14 Jul 2022, 15:56You did nothing in resolving my case and then you are sending me E mails asking me to rate your service, you must be very stupid as a whole, are you now mocking me ?, and please stop sending me your stupid apologies.
PC
Paul C's update14 Jul 2022, 15:56
Reviewer Update
You did nothing in resolving my case and then you are sending me E mails asking me to rate your service, you must be very stupid as a whole, are you now mocking me ?, and please stop sending me your stupid apologies.
PC
Paul C's updateReviewer Update
19 Jul 2022, 15:22Thank you for your help, I'm satisfied even though you took so long .
PC
Paul C's update19 Jul 2022, 15:22
Reviewer Update
Thank you for your help, I'm satisfied even though you took so long .