1 reviews | Active since Mar 2021
Do not use Cell C as a fibre provider.
Cell C made false additions to my credit score and made it difficult for me to get credit. Cell C said that it closed my account, and that I owed them money. In fact, my account was not closed as I was still using my Cell C fibre account and was paid up.
When I asked for a letter of good faith indicating that everything was ok, Cell C informed me that was not possible unless I cancelled my account. I couldn’t believe it, they’d rather lose business than write a letter.
Firstly, Cell C does not have in house customer service reps meaning I’m always interacting with people who don’t know what’s going on. Most of my interactions were with people who didn’t know how to solve my problems and had no clue what was going on.
Secondly, I had to go through so many people to get any help. It was difficult and took around a week of consistent communication to get one person to help me. I was promised things that never materialised, I do not care for the run around.
When I finally got my account cancelled and my paid up letter, I was informed that the last day of my fibre line with Cell C would be the 29th of February 2024.
25th February 2024 comes and Cell C charges me. This was not correct, as I got a letter saying that I was all paid up. Why did Cell C take more money?
Not only that, they haven’t freed up my line! I can’t move fibre providers because Cell C messed up again.
I need to cancel credit cards because Cell C is charging me even with a closed account.
Consistently I’ve had poor interactions with the Cfibre staff and will make it my life’s mission to deter any potential fibre customers from Cell C as it’s just not worth the pain. Just because Cell C fibre is a bit cheaper than other providers, it is not a good company to trust with your fibre needs.
Thank you for contacting Cell C.
We are deeply sorry for the frustration and inconvenience you've experienced with our services. Your satisfaction is our top priority, and we understand the seriousness of the issues you've raised.
We have escalated your concerns to our dedicated team, and we are committed to resolving them promptly. Rest assured, we will thoroughly investigate the false additions to your credit score, the inaccurate account closure, and the erroneous charges on your fibre account.
We understand your frustration with the lack of clarity and the difficulty in obtaining assistance. Please know that we are actively working to improve our customer service processes to prevent such experiences in the future.
We apologize for any promises made that were not fulfilled and for the confusion regarding your account cancellation and charges. Our team will investigate these matters thoroughly and provide you with a resolution as soon as possible.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or need immediate assistance, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We are deeply sorry for the frustration and inconvenience you've experienced with our services. Your satisfaction is our top priority, and we understand the seriousness of the issues you've raised.
We have escalated your concerns to our dedicated team, and we are committed to resolving them promptly. Rest assured, we will thoroughly investigate the false additions to your credit score, the inaccurate account closure, and the erroneous charges on your fibre account.
We understand your frustration with the lack of clarity and the difficulty in obtaining assistance. Please know that we are actively working to improve our customer service processes to prevent such experiences in the future.
We apologize for any promises made that were not fulfilled and for the confusion regarding your account cancellation and charges. Our team will investigate these matters thoroughly and provide you with a resolution as soon as possible.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or need immediate assistance, please do not hesitate to contact us directly.
Regards,
Cell C | TM
Good day
I trust you well.
Please note that your request has been successfully received by the Cancellations Desk.
Please provide the following information for your request to be processed:
ID Number.Account Number.Contactable Number.Cancellation Reason.
Please note that this ticket will move to a closed status but will automatically reopen once you have rep**** to this email.
Kind Regards.Neo
There is no cancellation reason because the account is closed! How does Cell C not see that I’ve closed everything AND have a letter indicating this?
I have done everything required and yet Cell C cannot do anything to actually close my account.
Give me my money back and close my account.
Good day
I trust you well.
Please note that your request has been successfully received by the Cancellations Desk.
Please provide the following information for your request to be processed:
ID Number.Account Number.Contactable Number.Cancellation Reason.
Please note that this ticket will move to a closed status but will automatically reopen once you have rep**** to this email.
Kind Regards.Neo
There is no cancellation reason because the account is closed! How does Cell C not see that I’ve closed everything AND have a letter indicating this?
I have done everything required and yet Cell C cannot do anything to actually close my account.
Give me my money back and close my account.