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Timothy E

1 reviews | Active since Aug 2012

14 Apr 2016, 08:49

Do not take any data contracts with Cell C

I purchased a LTE 30 gig data contract which runs at snails speeds( should have rather went with ads line from Telkom at this speeds) when I complained to Cell C a day later that I was promised up to 150mbps and I am not getting even 1% of that their response was that I must be happy that im getting signal even if it's low and there's nothing they can do, my second option will be to wait for them to roll out more signal boosters in a few months not exactly knowing when and then I will get better signal. Agents say whatever they need to in order to make the sale so do not fall for it. They even went as far to say that I must pay a cancellation fee to end the contract, the thing you forget Cell C is that happy customers make you successful, so stop tricking your customers to sign up to unsatisfactory service. We as consumers should not be treated like this any longer and should now stand up to these corporate giants that is a law onto their own. DO NOT SIGN UP WITH CELL C UNLESS YOU WANT TO WASTE MONEY

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Replies (1)
Cell C
Cell C's reply14 Apr 2016, 08:55
Official
Hello VANSON,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,