MM
Madona M
1 reviews | Active since Feb 2020
25 Jun 2020, 12:30
Do not take a contract with Cell C
I had a 24 months data contract with Cell C. I cancelled the contract on the 23rd month as i would not be continuing with the contract. Till to date they are debiting my account. Saying i am in arrears. They see that the data has not been used for the months but yet they say they have no trace of the cancellation. Unacceptable service and very disappointing. I will never ever do business with Cell C and so should anyone else.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
25 Jun 2020, 12:48Hi Madona
Thank you for posting to us.
We will look into this matter and assist. Do expect a call.
^PN
Thank you for posting to us.
We will look into this matter and assist. Do expect a call.
^PN
Best regards,
Cell C's reply25 Jun 2020, 12:48
Official
Hi Madona
Thank you for posting to us.
We will look into this matter and assist. Do expect a call.
^PN
Thank you for posting to us.
We will look into this matter and assist. Do expect a call.
^PN
Best regards,
Cell C's replyOfficial
26 Jun 2020, 10:10Hi Madona
We have been unable to reach you, please provide an alternative contact number and convenient time to contact you.
^PN
We have been unable to reach you, please provide an alternative contact number and convenient time to contact you.
^PN
Best regards,
Cell C's reply26 Jun 2020, 10:10
Official
Hi Madona
We have been unable to reach you, please provide an alternative contact number and convenient time to contact you.
^PN
We have been unable to reach you, please provide an alternative contact number and convenient time to contact you.
^PN
Best regards,
MM
Madona M's updateReviewer Update
26 Jun 2020, 10:12Hi. I am available at all times and i have not received a call today for a number not known to me.
MM
Madona M's update26 Jun 2020, 10:12
Reviewer Update
Hi. I am available at all times and i have not received a call today for a number not known to me.
MM
Madona M's updateReviewer Update
26 Jun 2020, 12:40I have received the call today from Cell C and yet again i have told that no cancellation exist. I now have to make a payment for the month of March-June for data that i have not been using. If i have not pay for this amount i want to request that the data from March- June be loaded as i cannot afford something that i do not use at all.
The Lady i spoke to says i can only carry forward data from one month.
The Lady i spoke to says i can only carry forward data from one month.
MM
Madona M's update26 Jun 2020, 12:40
Reviewer Update
I have received the call today from Cell C and yet again i have told that no cancellation exist. I now have to make a payment for the month of March-June for data that i have not been using. If i have not pay for this amount i want to request that the data from March- June be loaded as i cannot afford something that i do not use at all.
The Lady i spoke to says i can only carry forward data from one month.
The Lady i spoke to says i can only carry forward data from one month.
MM
Madona M's updateReviewer Update
11 Sept 2020, 11:53I still am required to pay for data that i have not used for something that i have cancelled. This is unacceptable as you can see from your side that the data has not been touched but yet i am expected to pay.
In the call you gave me i asked that data be returned to me than if i am required to pay, but have been told this cannot be done.
I request that this be resolved as it is affecting my credit rating. This is unacceptable.
In the call you gave me i asked that data be returned to me than if i am required to pay, but have been told this cannot be done.
I request that this be resolved as it is affecting my credit rating. This is unacceptable.
MM
Madona M's update11 Sept 2020, 11:53
Reviewer Update
I still am required to pay for data that i have not used for something that i have cancelled. This is unacceptable as you can see from your side that the data has not been touched but yet i am expected to pay.
In the call you gave me i asked that data be returned to me than if i am required to pay, but have been told this cannot be done.
I request that this be resolved as it is affecting my credit rating. This is unacceptable.
In the call you gave me i asked that data be returned to me than if i am required to pay, but have been told this cannot be done.
I request that this be resolved as it is affecting my credit rating. This is unacceptable.