E.
Equalizer .

1 reviews | Active since Oct 2017

08 Apr 2019, 15:29

DO NOT SUPPORT MALL @ CARNIVAL CELL C STORE

Do not work with CELL C Mall @ Carnival at all. They do not serve anybody, when you approach them with an issue they simply tell you they cant help you and you have to call the call center and if you call the call center a very rude person explains that you have to go in store for help. I currently have a contract with cell c LTE, about 4 months ago my sim card stopped working and i had to buy a new one for R 150.00 in store, now 4 months later the sim card stopped working again, now they force me to buy another sim card, because simply " we cant do anything if the sim card doesn't work" , in store and help line are so rude, there customer service experience is below 0. The guy in store just told me that " its like dna, when a baby is born they either live for 80 years or die young" , I mean what the actual F!! Multiple times bad service, multiple times bad quality sim card!

0
Replies (5)
Cell C
Cell C's reply08 Apr 2019, 15:49
Official
Good afternoon Equalizer

Apologies for the inconvenience caused by this.  
We would appreciate the opportunity to assist you.  Please private message us the number in question.

Regards
DA
Cell C
Cell C's reply09 Apr 2019, 14:27
Official
Thank you, we will be in touch.

Regards
DA
E.
Equalizer .'s update10 Apr 2019, 15:07
Reviewer Update
Update in case anyone reads this --- still haven't received any call from cell c about the useless LTE device i have and i am still obligated to pay
E.
Equalizer .'s update15 Apr 2019, 13:18
Reviewer Update
5 Days later - still no update
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Equalizer .'s update17 Apr 2019, 12:55
Reviewer Update
New update --> Had to work through Cell C Sandton, finally capable people that could properly explain and assist with the issue. Unfortunately had to pay for a new sim card. :(