AS
Alison S
1 reviews | Active since Apr 2009
11 Jul 2023, 07:41
Do not sign up with Cell C - WORST service ever!
For MONTHS I have been asking for them to fix the problem with my number, I am unable to received verification SMSes from some companies and I cannot sign up to CHATGPT as it says that my carrier (Cell C) does not support this function. This is clearly a problem with many Cell C numbers, of you read the message boards. I continually get SMSes from Cell C saying: "We tried to call you, but you were unavailable." No one has tried to call me, I have no missed calls. Eventually, after MONTHS, Pretty from Cell C called me and apparently logged a ticket with the tech department, she promised to call me back . . . that was a week ago, still waiting. DO NOT SIGN UP WITH CELL C.
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Replies (69)0
Replies (69)AS
Alison S's updateReviewer Update
11 Jul 2023, 08:22Standard response, I have seen so many like this and then absolutely nothing happens. It is clear that Cell C does not have the knowledge to be able to resolve this issue, evident by the codes they have told me to put into my phone that come up with absolute nonsense. I am not willing to spend any more time with Cell C on this, it has literally been MONTHS that I have been trying to sort this out with Cell C and I continue to get such responses with absolutely zero action. I have now contacted the Independent Communications Authority of SA to assist me.
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Alison S's update11 Jul 2023, 08:22
Reviewer Update
Standard response, I have seen so many like this and then absolutely nothing happens. It is clear that Cell C does not have the knowledge to be able to resolve this issue, evident by the codes they have told me to put into my phone that come up with absolute nonsense. I am not willing to spend any more time with Cell C on this, it has literally been MONTHS that I have been trying to sort this out with Cell C and I continue to get such responses with absolutely zero action. I have now contacted the Independent Communications Authority of SA to assist me.
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Alison S's updateReviewer Update
11 Jul 2023, 13:27You certainly DO NOT understand my frustration, if you did, you would have sorted this out months ago. This has been ongoing since April. I have had 2 calls from Cell C since then, both times I have been provided with nonsense codes that do nothing other than give me error messages or allow me to play the lotto! You DO NOT understand my frustration!
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Alison S's update11 Jul 2023, 13:27
Reviewer Update
You certainly DO NOT understand my frustration, if you did, you would have sorted this out months ago. This has been ongoing since April. I have had 2 calls from Cell C since then, both times I have been provided with nonsense codes that do nothing other than give me error messages or allow me to play the lotto! You DO NOT understand my frustration!
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Alison S's updateReviewer Update
11 Jul 2023, 14:05I'll believe it when I see it, not holding my breath! Why would you bother now and not 3 months ago? A few of the reference numbers I have are: ************************************Sadly I have not saved them all. All are un resolved!
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Alison S's update11 Jul 2023, 14:05
Reviewer Update
I'll believe it when I see it, not holding my breath! Why would you bother now and not 3 months ago? A few of the reference numbers I have are: ************************************Sadly I have not saved them all. All are un resolved!
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Alison S's updateReviewer Update
11 Jul 2023, 14:10I've been waiting a week already since I was PROMISED a follow up call . . .
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Alison S's update11 Jul 2023, 14:10
Reviewer Update
I've been waiting a week already since I was PROMISED a follow up call . . .
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Alison S's updateReviewer Update
11 Jul 2023, 14:21No, you DO NOT understand my frustrations, if you did, you would have solved this issue within the last 3 months!
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Alison S's update11 Jul 2023, 14:21
Reviewer Update
No, you DO NOT understand my frustrations, if you did, you would have solved this issue within the last 3 months!
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Alison S's updateReviewer Update
11 Jul 2023, 15:05I spoke to Pretty, last week, who told me that she was a supervisor. She also promised to call me back after apparently logging a ticket with the tech department. I am still waiting for her call back a week later. So, that does not say much for management.
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Alison S's update11 Jul 2023, 15:05
Reviewer Update
I spoke to Pretty, last week, who told me that she was a supervisor. She also promised to call me back after apparently logging a ticket with the tech department. I am still waiting for her call back a week later. So, that does not say much for management.
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Alison S's updateReviewer Update
11 Jul 2023, 16:35I answered the phone and when I did, someone hung up on me! Amazing that you bother now that I have complained on a public platform. Nice try, but calling and then hanging up does not count. Interesting that you have also now marked all your comments as "private". This is usually only done when sharing personal information such as ID, phone numbers, etc. None of which have been shared or are required.
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Alison S's update11 Jul 2023, 16:35
Reviewer Update
I answered the phone and when I did, someone hung up on me! Amazing that you bother now that I have complained on a public platform. Nice try, but calling and then hanging up does not count. Interesting that you have also now marked all your comments as "private". This is usually only done when sharing personal information such as ID, phone numbers, etc. None of which have been shared or are required.
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Alison S's updateReviewer Update
11 Jul 2023, 17:40Then that further proves that there is a problem with this number. I have had my phone on and with me ALL DAY. I can confirm that I received a call from Cell C 14:46 and as soon as I answered, the caller hung up.
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Alison S's update11 Jul 2023, 17:40
Reviewer Update
Then that further proves that there is a problem with this number. I have had my phone on and with me ALL DAY. I can confirm that I received a call from Cell C 14:46 and as soon as I answered, the caller hung up.
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Alison S's updateReviewer Update
11 Jul 2023, 18:05I do not have an alternative number. Pretty, from Cell C has been able to get though to me, so clearly it does work at least some of the time.
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Alison S's update11 Jul 2023, 18:05
Reviewer Update
I do not have an alternative number. Pretty, from Cell C has been able to get though to me, so clearly it does work at least some of the time.
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Alison S's updateReviewer Update
11 Jul 2023, 18:46Please stop wasting my time, I have heard this line MANY time, nothing happens and when someone does occasionally call, they do NOTHING to help. STOP wasting my time!
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Alison S's update11 Jul 2023, 18:46
Reviewer Update
Please stop wasting my time, I have heard this line MANY time, nothing happens and when someone does occasionally call, they do NOTHING to help. STOP wasting my time!
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Alison S's updateReviewer Update
11 Jul 2023, 19:14I won't hold my breath, but OK.
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Alison S's update11 Jul 2023, 19:14
Reviewer Update
I won't hold my breath, but OK.
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Alison S's updateReviewer Update
11 Jul 2023, 19:53No, I don't think that you do understand, if you did this would not have been dragging on for three months already.
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Alison S's update11 Jul 2023, 19:53
Reviewer Update
No, I don't think that you do understand, if you did this would not have been dragging on for three months already.
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Alison S's updateReviewer Update
11 Jul 2023, 21:06Clearly you have some kind of response rate that you need to keep up. Pathetic, just sort out the problem if you to impress me! In 3 months I’ve never had as many responses from Cell C, but put it on a public forum that measure response rate and you’ll type all night!
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Alison S's update11 Jul 2023, 21:06
Reviewer Update
Clearly you have some kind of response rate that you need to keep up. Pathetic, just sort out the problem if you to impress me! In 3 months I’ve never had as many responses from Cell C, but put it on a public forum that measure response rate and you’ll type all night!
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Alison S's updateReviewer Update
12 Jul 2023, 17:34Another day and another non resolution from Cell C . . . same, same. I got one call from Cell C this morning, I was in a meeting and could not take the call, but since then absolutely nothing. I have now contacted the ombudsman.
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Alison S's update12 Jul 2023, 17:34
Reviewer Update
Another day and another non resolution from Cell C . . . same, same. I got one call from Cell C this morning, I was in a meeting and could not take the call, but since then absolutely nothing. I have now contacted the ombudsman.
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Alison S's updateReviewer Update
12 Jul 2023, 20:56As mentioned, you tried to call me ONCE. I cannot give you an exact time to call, I am working, not sitting around waiting for Cell C to sort out a three month old problem. Have you even sorted it out? Do not call me unless you have an actual solution as you have been wasting my time with nonsense for three months.
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Alison S's update12 Jul 2023, 20:56
Reviewer Update
As mentioned, you tried to call me ONCE. I cannot give you an exact time to call, I am working, not sitting around waiting for Cell C to sort out a three month old problem. Have you even sorted it out? Do not call me unless you have an actual solution as you have been wasting my time with nonsense for three months.
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Alison S's updateReviewer Update
12 Jul 2023, 21:07I am certainly no avoiding calls from Cell C, trust me I want to get this issue sorted out. I am however not going to quit my job to be on standby for Cell C calls, especially when ALL your "solutions" to date have come to absoltuely nothing but nonsense codes for me to put into my phone that do absoltuely NOTHING. Stop being ridiculous. You called once, I could not take the call and you gave up. Pathetic attempt at customer "service".
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Alison S's update12 Jul 2023, 21:07
Reviewer Update
I am certainly no avoiding calls from Cell C, trust me I want to get this issue sorted out. I am however not going to quit my job to be on standby for Cell C calls, especially when ALL your "solutions" to date have come to absoltuely nothing but nonsense codes for me to put into my phone that do absoltuely NOTHING. Stop being ridiculous. You called once, I could not take the call and you gave up. Pathetic attempt at customer "service".
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Alison S's updateReviewer Update
13 Jul 2023, 14:07I told Moses Mo***eng via email (as requested), that I was available between 12:15 PM - 1:30 PM, he did not call. He sent me a form to fill out, which clearly indicates the risks of doing what he suggests and is very clear on the form that it would not be a good idea to do this, so WHY would I fill that out? I am only interested in talking to someone who has an ACTUAL solution (no codes that take me to play the Lotto or cause errors) or a refund for pre-paid services paid. Stop wasting my time.
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Alison S's update13 Jul 2023, 14:07
Reviewer Update
I told Moses Mo***eng via email (as requested), that I was available between 12:15 PM - 1:30 PM, he did not call. He sent me a form to fill out, which clearly indicates the risks of doing what he suggests and is very clear on the form that it would not be a good idea to do this, so WHY would I fill that out? I am only interested in talking to someone who has an ACTUAL solution (no codes that take me to play the Lotto or cause errors) or a refund for pre-paid services paid. Stop wasting my time.
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Alison S's updateReviewer Update
13 Jul 2023, 14:12I am not Moses . . . Wow, customer service skills SERIOUSLY lacking. I have no hope!
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Alison S's update13 Jul 2023, 14:12
Reviewer Update
I am not Moses . . . Wow, customer service skills SERIOUSLY lacking. I have no hope!
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Alison S's updateReviewer Update
13 Jul 2023, 14:28No offence taken. I think this proves how impossible it is to get someone to actually DO anything helpful. No one seems to have a cooking clue.
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Alison S's update13 Jul 2023, 14:28
Reviewer Update
No offence taken. I think this proves how impossible it is to get someone to actually DO anything helpful. No one seems to have a cooking clue.
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Alison S's updateReviewer Update
13 Jul 2023, 19:56Well, seriously, what is the point of contacting me if there is no resolution, that is a waste of everyone's time? Have you read that form? It highly suggests NOT doing that. Why do other Cell C customers have access to these services without filling out that form and I do not?
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Alison S's update13 Jul 2023, 19:56
Reviewer Update
Well, seriously, what is the point of contacting me if there is no resolution, that is a waste of everyone's time? Have you read that form? It highly suggests NOT doing that. Why do other Cell C customers have access to these services without filling out that form and I do not?
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Alison S's updateReviewer Update
14 Jul 2023, 06:52WHY do other people have access to these services without filling out this form, but I can only have access by filling out the form?
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Alison S's update14 Jul 2023, 06:52
Reviewer Update
WHY do other people have access to these services without filling out this form, but I can only have access by filling out the form?
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Alison S's updateReviewer Update
14 Jul 2023, 07:42I understand that, but other people are able to access these platforms without having to fill out this form, what is wrong with my number that I am unable to access these platforms until I fill out this form. This does not make any sense.
This form states: "You understand that by applying for and being granted access to the unrestricted APN (“the Product”) may result in the unauthorised access and/or usage of your
devices." I do not want anyone to have unauthorised access to my device, that would be incredibly irresponsible.
This form states: "You understand that by applying for and being granted access to the unrestricted APN (“the Product”) may result in the unauthorised access and/or usage of your
devices." I do not want anyone to have unauthorised access to my device, that would be incredibly irresponsible.
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Alison S's update14 Jul 2023, 07:42
Reviewer Update
I understand that, but other people are able to access these platforms without having to fill out this form, what is wrong with my number that I am unable to access these platforms until I fill out this form. This does not make any sense.
This form states: "You understand that by applying for and being granted access to the unrestricted APN (“the Product”) may result in the unauthorised access and/or usage of your
devices." I do not want anyone to have unauthorised access to my device, that would be incredibly irresponsible.
This form states: "You understand that by applying for and being granted access to the unrestricted APN (“the Product”) may result in the unauthorised access and/or usage of your
devices." I do not want anyone to have unauthorised access to my device, that would be incredibly irresponsible.
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Alison S's updateReviewer Update
14 Jul 2023, 08:03That is not what that says. Also, the second point says: "The reason for this is because the Product bypasses the firewall and the security measures that Cell C puts in place to protect you for incoming connections to your devices." This would be exceptionally irresponsible.
You have also not told me why other people have this access without filling out this form and I have to fill out the form to get access. This does not make any sense at all.
You have also not told me why other people have this access without filling out this form and I have to fill out the form to get access. This does not make any sense at all.
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Alison S's update14 Jul 2023, 08:03
Reviewer Update
That is not what that says. Also, the second point says: "The reason for this is because the Product bypasses the firewall and the security measures that Cell C puts in place to protect you for incoming connections to your devices." This would be exceptionally irresponsible.
You have also not told me why other people have this access without filling out this form and I have to fill out the form to get access. This does not make any sense at all.
You have also not told me why other people have this access without filling out this form and I have to fill out the form to get access. This does not make any sense at all.
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Alison S's updateReviewer Update
14 Jul 2023, 10:08You have my number, I do not have any alternative number.
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Alison S's update14 Jul 2023, 10:08
Reviewer Update
You have my number, I do not have any alternative number.
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Alison S's updateReviewer Update
14 Jul 2023, 11:11I'll believe it when I see it. Please don't bother calling unless you have an actual resolution.
Surely you agree that signing a form with these conditions is non advisable! "it is necessary to disable these security measures. You accordingly accept the risk that by using the Product, you are allowing outsiders to connect to your computer/server."
Surely you agree that signing a form with these conditions is non advisable! "it is necessary to disable these security measures. You accordingly accept the risk that by using the Product, you are allowing outsiders to connect to your computer/server."
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Alison S's update14 Jul 2023, 11:11
Reviewer Update
I'll believe it when I see it. Please don't bother calling unless you have an actual resolution.
Surely you agree that signing a form with these conditions is non advisable! "it is necessary to disable these security measures. You accordingly accept the risk that by using the Product, you are allowing outsiders to connect to your computer/server."
Surely you agree that signing a form with these conditions is non advisable! "it is necessary to disable these security measures. You accordingly accept the risk that by using the Product, you are allowing outsiders to connect to your computer/server."
Cell C's replyOfficial
15 Jul 2023, 12:17Dear Alison Smit,
As per our records, our Team made contact with you yesterday regarding the matter. We can confirm that a ticket has been logged to our Technical Team for further assistance.
We do understand that this is taking longer than expected but rest assured, we are working on having the matter resolved accordingly.
Regards,
^TN
As per our records, our Team made contact with you yesterday regarding the matter. We can confirm that a ticket has been logged to our Technical Team for further assistance.
We do understand that this is taking longer than expected but rest assured, we are working on having the matter resolved accordingly.
Regards,
^TN
Cell C's reply15 Jul 2023, 12:17
Official
Dear Alison Smit,
As per our records, our Team made contact with you yesterday regarding the matter. We can confirm that a ticket has been logged to our Technical Team for further assistance.
We do understand that this is taking longer than expected but rest assured, we are working on having the matter resolved accordingly.
Regards,
^TN
As per our records, our Team made contact with you yesterday regarding the matter. We can confirm that a ticket has been logged to our Technical Team for further assistance.
We do understand that this is taking longer than expected but rest assured, we are working on having the matter resolved accordingly.
Regards,
^TN
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Alison S's updateReviewer Update
15 Jul 2023, 12:45Yes, over threes months to sort out a technical issue is a VERY long time. I would certainly NEVER recommend Cell C to anyone, ever.
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Alison S's update15 Jul 2023, 12:45
Reviewer Update
Yes, over threes months to sort out a technical issue is a VERY long time. I would certainly NEVER recommend Cell C to anyone, ever.
Cell C's replyOfficial
15 Jul 2023, 13:14Dear Alison Smit,
We do understand where you are coming from and we will provide feedback to this matter.
Regards,
^TN
We do understand where you are coming from and we will provide feedback to this matter.
Regards,
^TN
Cell C's reply15 Jul 2023, 13:14
Official
Dear Alison Smit,
We do understand where you are coming from and we will provide feedback to this matter.
Regards,
^TN
We do understand where you are coming from and we will provide feedback to this matter.
Regards,
^TN
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Alison S's updateReviewer Update
15 Jul 2023, 13:30No, you absoltuely DO NOT understand, if you did you would not have taken over THREE MONTH, and counting, to sort this out. Stop saying: "we understand". I am certain that you would not accept this level of "service" for yourself.
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Alison S's update15 Jul 2023, 13:30
Reviewer Update
No, you absoltuely DO NOT understand, if you did you would not have taken over THREE MONTH, and counting, to sort this out. Stop saying: "we understand". I am certain that you would not accept this level of "service" for yourself.
Cell C's replyOfficial
16 Jul 2023, 17:59We have requested priority and our team will be in contact with you. Regards
^MN
^MN
Cell C's reply16 Jul 2023, 17:59
Official
We have requested priority and our team will be in contact with you. Regards
^MN
^MN
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Alison S's updateReviewer Update
16 Jul 2023, 18:25I bet . . . it's the least you can do since I first reported this problem over THREE MONTHS ago.
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Alison S's update16 Jul 2023, 18:25
Reviewer Update
I bet . . . it's the least you can do since I first reported this problem over THREE MONTHS ago.
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Alison S's updateReviewer Update
17 Jul 2023, 14:15The link that I was sent last week did not work, I got the same error message. It seems they have no idea how to fix this.
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Alison S's update17 Jul 2023, 14:15
Reviewer Update
The link that I was sent last week did not work, I got the same error message. It seems they have no idea how to fix this.
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Alison S's updateReviewer Update
17 Jul 2023, 15:12BTW I get the same response when trying that app on my computer, so it is clearly the phone number that has an issue.
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Alison S's update17 Jul 2023, 15:12
Reviewer Update
BTW I get the same response when trying that app on my computer, so it is clearly the phone number that has an issue.
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Alison S's updateReviewer Update
17 Jul 2023, 17:28I've waited over three months, what's a few more days and another promised call back missed?
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Alison S's update17 Jul 2023, 17:28
Reviewer Update
I've waited over three months, what's a few more days and another promised call back missed?
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Alison S's updateReviewer Update
17 Jul 2023, 17:53No, you really do not understand, if you did you would call back when you say you will (Mr Mo***eng promised to call me back Monday at the latest, I was not at all surprised that he did not). If you understood you would not take 3+ months (and counting) to sort out this problem. Stop telling me that you understand, you do not.
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Alison S's update17 Jul 2023, 17:53
Reviewer Update
No, you really do not understand, if you did you would call back when you say you will (Mr Mo***eng promised to call me back Monday at the latest, I was not at all surprised that he did not). If you understood you would not take 3+ months (and counting) to sort out this problem. Stop telling me that you understand, you do not.
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Alison S's updateReviewer Update
18 Jul 2023, 05:50When someone says: "I will call you back Monday at the latest" I expect that they will call me back before Tuesday . . . maybe that's just me? I seriously doubt that anyone at Cell C would find this level of "service" acceptable for themselves.
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Alison S's update18 Jul 2023, 05:50
Reviewer Update
When someone says: "I will call you back Monday at the latest" I expect that they will call me back before Tuesday . . . maybe that's just me? I seriously doubt that anyone at Cell C would find this level of "service" acceptable for themselves.
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Alison S's updateReviewer Update
18 Jul 2023, 08:03It's the same story over and over and over again . . . over promise and under deliver, worst business strategy ever! I guarantee that you would not accept this level of service or yourself.
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Alison S's update18 Jul 2023, 08:03
Reviewer Update
It's the same story over and over and over again . . . over promise and under deliver, worst business strategy ever! I guarantee that you would not accept this level of service or yourself.
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Alison S's updateReviewer Update
18 Jul 2023, 10:50Yes, he did call me today (Tuesday), however he had promised to call me by Monday at the latest. Again, and NO ONE at Cell C has answered this . . . Would you accept this level of service for yourself?
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Alison S's update18 Jul 2023, 10:50
Reviewer Update
Yes, he did call me today (Tuesday), however he had promised to call me by Monday at the latest. Again, and NO ONE at Cell C has answered this . . . Would you accept this level of service for yourself?
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Alison S's updateReviewer Update
18 Jul 2023, 10:59Yet it keeps happening!
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Alison S's update18 Jul 2023, 10:59
Reviewer Update
Yet it keeps happening!
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Alison S's updateReviewer Update
18 Jul 2023, 16:07From reading your Facebook page it seems like I am not the only one experiencing these issues. I am but a number, not a customer.
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Alison S's update18 Jul 2023, 16:07
Reviewer Update
From reading your Facebook page it seems like I am not the only one experiencing these issues. I am but a number, not a customer.
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Alison S's updateReviewer Update
18 Jul 2023, 18:24If you read the comments on your Facebook page, it seems like this IS the norm at Cell C. Have you seen how many unhappy customers there are on there? Again, you do NOT understand my frustration, if you did this problem would have been solved by now.
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Alison S's update18 Jul 2023, 18:24
Reviewer Update
If you read the comments on your Facebook page, it seems like this IS the norm at Cell C. Have you seen how many unhappy customers there are on there? Again, you do NOT understand my frustration, if you did this problem would have been solved by now.
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Alison S's updateReviewer Update
18 Jul 2023, 19:11I responded to your email 30 minutes ago. One call, that I was not able to answer, as I was driving at the time does not mean that you are unable to get hold of me. For the 10th time, I DO NOT HAVE AN ALTERNATIVE NUMBER, if I did, I would probably not be in this horrible Cell C situation in the first place, I would just use the alternative number!
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Alison S's update18 Jul 2023, 19:11
Reviewer Update
I responded to your email 30 minutes ago. One call, that I was not able to answer, as I was driving at the time does not mean that you are unable to get hold of me. For the 10th time, I DO NOT HAVE AN ALTERNATIVE NUMBER, if I did, I would probably not be in this horrible Cell C situation in the first place, I would just use the alternative number!
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Alison S's updateReviewer Update
19 Jul 2023, 08:14Same same . . .
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Alison S's update19 Jul 2023, 08:14
Reviewer Update
Same same . . .
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Alison S's updateReviewer Update
19 Jul 2023, 14:32I need ACTION, not just a random call back.
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Alison S's update19 Jul 2023, 14:32
Reviewer Update
I need ACTION, not just a random call back.
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Alison S's updateReviewer Update
19 Jul 2023, 16:09It is quite unbelievable . . . 83 message on this platform alone and still no resolution. Most people who do their job this badly would be fired.
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Alison S's update19 Jul 2023, 16:09
Reviewer Update
It is quite unbelievable . . . 83 message on this platform alone and still no resolution. Most people who do their job this badly would be fired.
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Alison S's updateReviewer Update
19 Jul 2023, 16:41Interesting since I was told that this was not a problem on your end, but on mine, seems now that that is NOT the case.
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Alison S's update19 Jul 2023, 16:41
Reviewer Update
Interesting since I was told that this was not a problem on your end, but on mine, seems now that that is NOT the case.
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Alison S's updateReviewer Update
19 Jul 2023, 17:26Fantastic, I hope it is sorted out SOON.
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Alison S's update19 Jul 2023, 17:26
Reviewer Update
Fantastic, I hope it is sorted out SOON.
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Alison S's updateReviewer Update
20 Jul 2023, 10:20As per email to Mr Mofekeng obviously all the credit that I have with Cell C is money that I am unable to use on ChatGPT, so all money on my account is useless for this app. I am now needing to use this app for work as well, which is becoming an even bigger issue for me.
Why am I having to repeat all this information? Communicating with Cell C has become a part time job for me, I DO NOT HAVE TIME FOR THIS. This is getting ridiculous, especially when I am having to answer the exact same questions on multiple platforms.
Why am I having to repeat all this information? Communicating with Cell C has become a part time job for me, I DO NOT HAVE TIME FOR THIS. This is getting ridiculous, especially when I am having to answer the exact same questions on multiple platforms.
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Alison S's update20 Jul 2023, 10:20
Reviewer Update
As per email to Mr Mofekeng obviously all the credit that I have with Cell C is money that I am unable to use on ChatGPT, so all money on my account is useless for this app. I am now needing to use this app for work as well, which is becoming an even bigger issue for me.
Why am I having to repeat all this information? Communicating with Cell C has become a part time job for me, I DO NOT HAVE TIME FOR THIS. This is getting ridiculous, especially when I am having to answer the exact same questions on multiple platforms.
Why am I having to repeat all this information? Communicating with Cell C has become a part time job for me, I DO NOT HAVE TIME FOR THIS. This is getting ridiculous, especially when I am having to answer the exact same questions on multiple platforms.
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Alison S's updateReviewer Update
20 Jul 2023, 20:16Just get this thing fixed! I can really do without contacting Cell C several times a day, this is absolutely RIDICULOUS.
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Alison S's update20 Jul 2023, 20:16
Reviewer Update
Just get this thing fixed! I can really do without contacting Cell C several times a day, this is absolutely RIDICULOUS.
Cell C's replyOfficial
20 Jul 2023, 20:51Because we have not restricted the usage of ChatGPT on our network, our team will take the initiative to engage with ChatGPT and address the pending issue.
We are actively working on resolving the matter, and we will provide you with timely feedback on the progress.
^MN
We are actively working on resolving the matter, and we will provide you with timely feedback on the progress.
^MN
Cell C's reply20 Jul 2023, 20:51
Official
Because we have not restricted the usage of ChatGPT on our network, our team will take the initiative to engage with ChatGPT and address the pending issue.
We are actively working on resolving the matter, and we will provide you with timely feedback on the progress.
^MN
We are actively working on resolving the matter, and we will provide you with timely feedback on the progress.
^MN
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Alison S's updateReviewer Update
21 Jul 2023, 06:42Well, the "timely" ship has sailed LOOOOOOONG ago.
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Alison S's update21 Jul 2023, 06:42
Reviewer Update
Well, the "timely" ship has sailed LOOOOOOONG ago.
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Alison S's updateReviewer Update
21 Jul 2023, 14:09Same same . . .
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Alison S's update21 Jul 2023, 14:09
Reviewer Update
Same same . . .
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Alison S's updateReviewer Update
21 Jul 2023, 16:01He has not been in contact telephonically. He did email me.
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Alison S's update21 Jul 2023, 16:01
Reviewer Update
He has not been in contact telephonically. He did email me.
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Alison S's updateReviewer Update
23 Jul 2023, 14:31Congratulations, this is message number 100 on this platform alone and still no resolution. Amazing "service"!
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Alison S's update23 Jul 2023, 14:31
Reviewer Update
Congratulations, this is message number 100 on this platform alone and still no resolution. Amazing "service"!
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Alison S's updateReviewer Update
23 Jul 2023, 19:13I did, apparently he is having trouble reading the Cell C invoice as he is confusing the purchase date and the invoice retrieval date. He told me that I had purchased the date on 21 July, which is not the care, I retrieved the invoice from my profile on this date, the purchase date is in January, which is also stated on the invoice.
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Alison S's update23 Jul 2023, 19:13
Reviewer Update
I did, apparently he is having trouble reading the Cell C invoice as he is confusing the purchase date and the invoice retrieval date. He told me that I had purchased the date on 21 July, which is not the care, I retrieved the invoice from my profile on this date, the purchase date is in January, which is also stated on the invoice.
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Alison S's updateReviewer Update
24 Jul 2023, 08:12Wonderful, thank you so much!
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Alison S's update24 Jul 2023, 08:12
Reviewer Update
Wonderful, thank you so much!
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Alison S's updateReviewer Update
24 Jul 2023, 08:18I am hopeful that this is the week that everything is going to be sorted out.
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Alison S's update24 Jul 2023, 08:18
Reviewer Update
I am hopeful that this is the week that everything is going to be sorted out.
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Alison S's updateReviewer Update
25 Jul 2023, 10:15According to what? I just want it resolved SOON for me as well as the many other Cell C customers who are struggling with this same issue.
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Alison S's update25 Jul 2023, 10:15
Reviewer Update
According to what? I just want it resolved SOON for me as well as the many other Cell C customers who are struggling with this same issue.
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Alison S's updateReviewer Update
25 Jul 2023, 12:47Going on 4 months now, that’s quite a wait!
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Alison S's update25 Jul 2023, 12:47
Reviewer Update
Going on 4 months now, that’s quite a wait!
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Alison S's updateReviewer Update
25 Jul 2023, 16:38STOP telling me that you understand, evidence shows that you DO NOT understand. You have admitted that you would not accept this level of service, yet you continue to do keep providing the same thing again and again.
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Alison S's update25 Jul 2023, 16:38
Reviewer Update
STOP telling me that you understand, evidence shows that you DO NOT understand. You have admitted that you would not accept this level of service, yet you continue to do keep providing the same thing again and again.
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Alison S's updateReviewer Update
25 Jul 2023, 19:23According to what?
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Alison S's update25 Jul 2023, 19:23
Reviewer Update
According to what?
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Alison S's updateReviewer Update
27 Jul 2023, 06:49So I keep hearing, I will believe it when I see it.
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Alison S's update27 Jul 2023, 06:49
Reviewer Update
So I keep hearing, I will believe it when I see it.
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Alison S's updateReviewer Update
31 Jul 2023, 08:21YES! Same, same, another week, another excuse from Cell C. The message I get when I try to log in is: "The carrier associated with this phone is not supported."
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Alison S's update31 Jul 2023, 08:21
Reviewer Update
YES! Same, same, another week, another excuse from Cell C. The message I get when I try to log in is: "The carrier associated with this phone is not supported."
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Alison S's updateReviewer Update
01 Aug 2023, 12:16We are into month FOUR now and still no resolution. Absolutely ********** "service".
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Alison S's update01 Aug 2023, 12:16
Reviewer Update
We are into month FOUR now and still no resolution. Absolutely ********** "service".
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Alison S's updateReviewer Update
01 Aug 2023, 15:57But not enough to rectify it.
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Alison S's update01 Aug 2023, 15:57
Reviewer Update
But not enough to rectify it.
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Alison S's updateReviewer Update
08 Aug 2023, 10:10You seem to now be going with the “if we ignore this for long enough it will go away” tactic. Again, just showing how much you “care” about your customers! The original problem still exists.
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Alison S's update08 Aug 2023, 10:10
Reviewer Update
You seem to now be going with the “if we ignore this for long enough it will go away” tactic. Again, just showing how much you “care” about your customers! The original problem still exists.
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Alison S's updateReviewer Update
08 Aug 2023, 11:10I honestly don't believe that anything is happening at all. I hope that you are able to prove me wrong.
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Alison S's update08 Aug 2023, 11:10
Reviewer Update
I honestly don't believe that anything is happening at all. I hope that you are able to prove me wrong.
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Alison S's updateReviewer Update
08 Aug 2023, 16:19He has not that I have written on here again, obviously you get rated on your response rate on this platform, which is why you choose to reply here, this is not the same with email. I emailed him for a second time and then wrote here, and then magically a response appears.
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Alison S's update08 Aug 2023, 16:19
Reviewer Update
He has not that I have written on here again, obviously you get rated on your response rate on this platform, which is why you choose to reply here, this is not the same with email. I emailed him for a second time and then wrote here, and then magically a response appears.
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Alison S's updateReviewer Update
23 Aug 2023, 08:44It is quite unbelievable that ZERO of my concerns have been resolved. Please provide details of someone within your organisation who can actually DO something, should such a person exist, if not, please also let me know this so that I can move on with my life and seek a more functional services with another provider.
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Alison S's update23 Aug 2023, 08:44
Reviewer Update
It is quite unbelievable that ZERO of my concerns have been resolved. Please provide details of someone within your organisation who can actually DO something, should such a person exist, if not, please also let me know this so that I can move on with my life and seek a more functional services with another provider.