1 reviews | Active since Jan 2017
DO NOT RAISE YOUR VOICE TO YOUR CUSTOMERS
<p>Upon getting a new contract from cell c over the phone I am told to go instore to get everything I want activated when I do go to the store in Greenstone I am told they cannot help me so I must run around now and get told different things from differen people all beacuase celll c just wants to sell another contract and then nobody wants to help after.When going to the Greenstone store the service was terrible and the look and the sigh I get when asked to sort my stuff out already put me in a bad mood beacuase it looked like the consultant was doing me a favour instead of doin her job the one where she gets paid from from us customers the last straw is raising your voice at me and interupting me in the middle of a sentance if you dont have manners and want to interupt people when they are talking and then raise your voice at them you should not be in retail.If i wanted to be screamed at I would not be a customer trying to get me stuff sorted out beacuase I was **** to by someone over the phone so well done cell c Greenstone carry on yelling at your customers good way to keep a business going.Wonder if the CEO has the courage to call me so I can yell at him and yes that is a direct call out </p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thats it I do not believe you, how about my challenge to the CEO phoning me or is he to scared to look after his customers because this issue caused big problems on Friday night in my house hold and what about Cell C lying to their customers just to sell a contract are you to scared to contact me so i can treat you the way I was treated in store because I know nothing further will happen abut this at least Vodacom has the common decency to contact their customers so this is a half asses apology just as half assed as the service I received
Thats it I do not believe you, how about my challenge to the CEO phoning me or is he to scared to look after his customers because this issue caused big problems on Friday night in my house hold and what about Cell C lying to their customers just to sell a contract are you to scared to contact me so i can treat you the way I was treated in store because I know nothing further will happen abut this at least Vodacom has the common decency to contact their customers so this is a half asses apology just as half assed as the service I received
Really I get a call from store manager who gives me a half ass appology and when I ask her if she would accept it she says no so I ask then why should I and then she tries to change the subjuct and then proceeds to interupt me when I am talking with I told her is rude then she screams at me well done cell c I see screaming at customers and interupting them in the middle of a sentance comes from managment level
Really I get a call from store manager who gives me a half ass appology and when I ask her if she would accept it she says no so I ask then why should I and then she tries to change the subjuct and then proceeds to interupt me when I am talking with I told her is rude then she screams at me well done cell c I see screaming at customers and interupting them in the middle of a sentance comes from managment level
As per feedback, the store manager contacted you to provide a verbal apology, however, you were not willing to listen.
Regards
Cell C | PN
As per feedback, the store manager contacted you to provide a verbal apology, however, you were not willing to listen.
Regards
Cell C | PN
I was willing to listen she interrupted me and was rude to me you people are disgusting to your clients thanks for nothing and for no resolution as she agreed that she would not accept her own apology if the conversation was recorded please listen to it and get the full story
I was willing to listen she interrupted me and was rude to me you people are disgusting to your clients thanks for nothing and for no resolution as she agreed that she would not accept her own apology if the conversation was recorded please listen to it and get the full story