DO NOT OPEN A CELL C CONTRACT! Regret will definitely follow you.

Terrible, TERRIBLE service from Cell C’s call center (Cancellation department - 084 143)

In September 2020, I called in to find out when my contract will be ended. I was informed that it will be ending in November. I requested that they add a note onto my contract in order for it to cancel in November (for November to be my last debit date). The agent mentioned to Mee that he would add the note & put in a request for the cancellation.

On the 24th October 2020, I called again in to the same number. The agent mentioned to Mee that no cancellation was requested, I then informed her that I would like to cancel my contract and if she would be able to assist Mee. Not long after that, after all the security questions, she mentioned to Mee that she will go ahead with doing the cancellation on my contract.

The following day (25 October 2020), I felt a bit uneasy, so i called Cell C again. The agent (Lerato) that answered my called once again mentioned to Mee that no cancellation was put through on my contract. This started to make Mee furious. I then asked her to go ahead with the cancellation because I’m getting irritated with the level of service I’m receiving from 1 department. It’s like Cell C doesn’t want Mee to cancel my contract. The agent that was assisting Mee mentioned that she would assist Mee with the cancellation of my contract. About 15 minutes later she mention Mee to Mee that the cancellation process is in place, I thanked her greatly & ended the call. The same day I called in again, to make sure that the cancellation was put through, the gentleman that answered assured Mee that the cancellation is done & that November will be my last payment. I was relieved... Until yesterday (5 November)

On the 5th November 2020, I went into Cell C’s branch in Westgate mall to query on my contract. The manager assisted Mee & mentioned to Mee that the cancellation was not put through & that I should call 084 143 to do the cancellation. I then mentioned to him the struggle I have been going through. He said that they’re unable to do the cancellation in-branch, which makes absolutely No sense to Mee. I then left the branch & called once again. The first agent just hung up after I mentioned to him that I would like to cancel my contract. Called in immediately again, The agent (Lerato, not sure if it’s the same agent of October) mentioned to Mee that she would assist Mee with the cancellation, the same this happened... they mention to Mee that they canceled it, but when ii call in again immediately after to find out if the cancellation was done... Nothing!!

Very Irritated!! I called in again, but this time I requested to speak to a team leader... the agent (Dimakatso) mentioned to Mee that the team leader was in a meeting and that she would assist Mee with the cancellation & that she would mention to her team leader to call Me back (I haven’t received any callback)

And immediately went to the branch to find out if the cancellation was put through... Nothing! NOTHING!! No cancellation was put through!! For **** Sake. What the **** is going on with cell c!? Like, don’t you want Mee to cancel my contract? You just want me to upgrade so that you can get my money?

What irritates Mee even more, is that they mention to Mee that if they cancel the contract now, December would be my last deduction. That’s Not On, ii called in October so that November would be my last deduction. Now because of these idiot Cell C call center agents, I have to pay another month? I refuse to. This is Bull ****!!