TB
Trevor B

1 reviews | Active since Mar 2013

06 Aug 2015, 18:47

DO NOT MOVE TO CELL C

I had a cell c contract since 2013 , first 24 months where great loved the network.Until this year I upgraded my contract to a Samsung s6 not only am I paying more but also got a better handset. When I renewed my contract I was **** to about being able to get lte on cell c network in my area I live and work. Then from the 2nd month everyday for at least 4 hours a day my phone is roaming and I cannot receive anything. I miss 7 to 9 calls a day as they do not come through, none of my clients can get hold of me. I have phoned the call centre and been into the store and the staff are plain out rude they were only nice to me up until they got my signature for the renewal from then on I have received DISGUSTING SERVICE from the network and staff. DO NOT TAKE OUT A CELL C CONTRACT YOU WILL REGRET IT, THEY ARE BEYOND SHOCKING I WILL NEVER COME BACK TO CELL C AGAIN , I WISH I NEVER RENEWED MY CONTRACT !!

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Replies (1)
Cell C
Cell C's reply07 Aug 2015, 07:08
Official
Hello trevorcb,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN

Best regards,