HM
Hope M
1 reviews | Active since Sept 2022
17 Apr 2026, 10:28
DO NOT GET A CONTRACT WITH CELL C
WORST department ever. I have a contract that I opened in 2023, I failed to pay the contract consistently and it was in arrears, which it was then handed over to their lawyers. I've been trying to contact Cell C for months now to make payment arrangements. If it's not them always making me wait on the line because they're "transfering" me to the relevant department, the very same department doesn't know what they're doing. I was given a number to call regarding the payment arrangements since they claim they can no longer do anything from their side, that number never went through to the lawyers since from day ONE. Now, they just hung up on me with some "we're transferring you to the collection department". Someone MUST contact me regarding this matter so I can finally be DONE with this ****py department !!!
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
17 Apr 2026, 10:35Dear Hope M,
Thank you for contacting Cell C.
We are truly sorry for the frustration, inconvenience, and repeated difficulties you’ve experienced. We completely understand how exhausting and upsetting this situation must feel, especially after trying for so long to get help and not getting clear answers.
Please be assured that your concern has been escalated again, and our support team is actively working on resolving this matter with the relevant department. We are prioritising this to ensure you receive proper assistance as soon as possible.
Thank you for your patience, and we sincerely regret the experience you’ve had so far.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We are truly sorry for the frustration, inconvenience, and repeated difficulties you’ve experienced. We completely understand how exhausting and upsetting this situation must feel, especially after trying for so long to get help and not getting clear answers.
Please be assured that your concern has been escalated again, and our support team is actively working on resolving this matter with the relevant department. We are prioritising this to ensure you receive proper assistance as soon as possible.
Thank you for your patience, and we sincerely regret the experience you’ve had so far.
Regards,
Cell C | LS
Best regards,
Cell C's reply17 Apr 2026, 10:35
Official
Dear Hope M,
Thank you for contacting Cell C.
We are truly sorry for the frustration, inconvenience, and repeated difficulties you’ve experienced. We completely understand how exhausting and upsetting this situation must feel, especially after trying for so long to get help and not getting clear answers.
Please be assured that your concern has been escalated again, and our support team is actively working on resolving this matter with the relevant department. We are prioritising this to ensure you receive proper assistance as soon as possible.
Thank you for your patience, and we sincerely regret the experience you’ve had so far.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We are truly sorry for the frustration, inconvenience, and repeated difficulties you’ve experienced. We completely understand how exhausting and upsetting this situation must feel, especially after trying for so long to get help and not getting clear answers.
Please be assured that your concern has been escalated again, and our support team is actively working on resolving this matter with the relevant department. We are prioritising this to ensure you receive proper assistance as soon as possible.
Thank you for your patience, and we sincerely regret the experience you’ve had so far.
Regards,
Cell C | LS
Best regards,
HM
Hope M's updateReviewer Update
17 Apr 2026, 10:39I've heard that too many times to be honest, someone must just contact me ASAP so I can be done with y'all.
HM
Hope M's update17 Apr 2026, 10:39
Reviewer Update
I've heard that too many times to be honest, someone must just contact me ASAP so I can be done with y'all.
Cell C's replyOfficial
17 Apr 2026, 10:44We are truly sorry for the continued frustration and completely understand your impatience at this stage.
Please be assured that your request has been escalated again, and we are urgently following up to have the relevant team contact you as soon as possible. We genuinely regret the repeated delays and the inconvenience this has caused you.
Thank you for your patience, and we will continue to push for a prompt response on your behalf.
Regards,
Cell C | LS
Please be assured that your request has been escalated again, and we are urgently following up to have the relevant team contact you as soon as possible. We genuinely regret the repeated delays and the inconvenience this has caused you.
Thank you for your patience, and we will continue to push for a prompt response on your behalf.
Regards,
Cell C | LS
Best regards,
Cell C's reply17 Apr 2026, 10:44
Official
We are truly sorry for the continued frustration and completely understand your impatience at this stage.
Please be assured that your request has been escalated again, and we are urgently following up to have the relevant team contact you as soon as possible. We genuinely regret the repeated delays and the inconvenience this has caused you.
Thank you for your patience, and we will continue to push for a prompt response on your behalf.
Regards,
Cell C | LS
Please be assured that your request has been escalated again, and we are urgently following up to have the relevant team contact you as soon as possible. We genuinely regret the repeated delays and the inconvenience this has caused you.
Thank you for your patience, and we will continue to push for a prompt response on your behalf.
Regards,
Cell C | LS
Best regards,
HM
Hope M's updateReviewer Update
21 Apr 2026, 11:10Cell C, I still haven't gotten any response. Tried calling again and again with no resolution. They even ended up blocking my number
HM
Hope M's update21 Apr 2026, 11:10
Reviewer Update
Cell C, I still haven't gotten any response. Tried calling again and again with no resolution. They even ended up blocking my number
Cell C's replyOfficial
21 Apr 2026, 11:59We apologise for the delay and the inconvenience caused.
We have asked the team to urgently follow up and respond to you.
Cell C | RM
We have asked the team to urgently follow up and respond to you.
Cell C | RM
Best regards,
Cell C's reply21 Apr 2026, 11:59
Official
We apologise for the delay and the inconvenience caused.
We have asked the team to urgently follow up and respond to you.
Cell C | RM
We have asked the team to urgently follow up and respond to you.
Cell C | RM
Best regards,
Cell C's replyOfficial
03 May 2026, 13:07Dear Hope M,
Nomthandazo from our support team has confirmed that they have reached out to you and your payment arrangement request has been forwarded to our collections department. You will receive feedback on this matter as soon as possible.
Cell C | DA
Nomthandazo from our support team has confirmed that they have reached out to you and your payment arrangement request has been forwarded to our collections department. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's reply03 May 2026, 13:07
Official
Dear Hope M,
Nomthandazo from our support team has confirmed that they have reached out to you and your payment arrangement request has been forwarded to our collections department. You will receive feedback on this matter as soon as possible.
Cell C | DA
Nomthandazo from our support team has confirmed that they have reached out to you and your payment arrangement request has been forwarded to our collections department. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,