LD
Luvuyo D

1 reviews | Active since May 2018

18 Jul 2018, 21:28

DO NOT DO BUSINESS WITH CELL C, try Telkom

Its been 5 months since Cell C took in my cellphone for repair. every Call center Agent is aware of this situation, the Store manager at Zevenwacht Mall is also aware , yet non of them want to return my cell phone and refund me of my access fee I paid. Cell C still deduct the money on my account anyway. It hurts to call their Call center and they will trans-fare from person to person till the phone die. All I want is my Cell phone and the access fee they said I must pay and they can deduct the contract fee in peace

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Replies (2)
Cell C
Cell C's reply19 Jul 2018, 07:24
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply19 Jul 2018, 14:08
Official

Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN