BK
Barrie K

1 reviews | Active since Sept 2017

24 Nov 2020, 20:41

Do NOT do business with Cell C!!!!

Cell C is the most imbecile company. I had a fibre contract with them (20/20) since 2018 at a cost of R940 pm. In Sept I mailed them to cancel my contract w.e.f. 16 Oct, the date we were vacating our house which had been sold. I gave them the contractual 20 business days notice and was told I would still be billed to end Oct because I needed to give 30 days notice. My reply was that my contract stated “notice at any time provided it was 20 business days” which was precisely calculated by me to cease on 16 Oct. I received a reply agreeing with me & acknowledging my termination date as 16 Oct. At end Oct I was billed for the full month despite my fibre being cut by Cell C on 16 Oct. I am now trying to get refunded my 16 days overcharge & am getting nowhere, They owe me +-R500 & I get zero response to mails, phone calls etc. what a rip-off. No wonder they are imploding as a company & are selling off their towers to MTN. This is ******* at its corporate worst. Do business with Cell C at your peril!!!!!

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Replies (1)
Cell C
Cell C's reply25 Nov 2020, 07:13
Official
Good day  Barrie 

Thank you for reaching out to us. 

We will have a look on this matter and revert to you. Apologies for the unpleasant experience. 

^NT

Best regards,