MC
Mauricio C
1 reviews | Active since Jul 2019
09 Mar 2023, 14:47
DO NOT BUY ANYTHING FROM CELL C
I Have been waiting 10 days for a sim card to be delivered to me that was advertised prior to me purchasing it as free delivery within 48 hours in Gauteng" - I've been in contact with customer support and sales both of whom are not well trained and very lazy with poor language skills. I wish I could work for Cell C honestly, quite literally getting paid to do nothing, what a pleasure.
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Replies (3)MC
Mauricio C's updateReviewer Update
10 Mar 2023, 00:25Cell C asked for my personal number to call me. To tell me what? Only God knows? How can such a SIMPLE issue such as a undelivered item not be easily resolved. Just send the Sim card like you were supposed too. Joke company.
MC
Mauricio C's update10 Mar 2023, 00:25
Reviewer Update
Cell C asked for my personal number to call me. To tell me what? Only God knows? How can such a SIMPLE issue such as a undelivered item not be easily resolved. Just send the Sim card like you were supposed too. Joke company.
MC
Mauricio C's updateReviewer Update
10 Mar 2023, 16:03After again requesting more of my personal information (they've asked for my id number, personal cell phone number and even additional phone numbers I might have) Cell C have again and for the 11th day now failed to sort out my order which has not been delivered. Most recently I was asked to send proof of my payment?????????????????????????
On day 11 of a promised 48 hour delivery i'm being asked for my proof of payment and personal details.
Worst of all I get the same copy-paste, poorly worded customer service replies requesting more and more information every day (surely you just ask for this all at once - but no not cell c employees too difficult for them)
Cell C even claim they called me and I put down the phone????? more than likely the extremely poor coverage on their own network. They have all my information, proof of payment and order number but still cant get my order sent.
Pathetic.
If anyone knows how I can really escalate this to a much higher level pm me.
On day 11 of a promised 48 hour delivery i'm being asked for my proof of payment and personal details.
Worst of all I get the same copy-paste, poorly worded customer service replies requesting more and more information every day (surely you just ask for this all at once - but no not cell c employees too difficult for them)
Cell C even claim they called me and I put down the phone????? more than likely the extremely poor coverage on their own network. They have all my information, proof of payment and order number but still cant get my order sent.
Pathetic.
If anyone knows how I can really escalate this to a much higher level pm me.
MC
Mauricio C's update10 Mar 2023, 16:03
Reviewer Update
After again requesting more of my personal information (they've asked for my id number, personal cell phone number and even additional phone numbers I might have) Cell C have again and for the 11th day now failed to sort out my order which has not been delivered. Most recently I was asked to send proof of my payment?????????????????????????
On day 11 of a promised 48 hour delivery i'm being asked for my proof of payment and personal details.
Worst of all I get the same copy-paste, poorly worded customer service replies requesting more and more information every day (surely you just ask for this all at once - but no not cell c employees too difficult for them)
Cell C even claim they called me and I put down the phone????? more than likely the extremely poor coverage on their own network. They have all my information, proof of payment and order number but still cant get my order sent.
Pathetic.
If anyone knows how I can really escalate this to a much higher level pm me.
On day 11 of a promised 48 hour delivery i'm being asked for my proof of payment and personal details.
Worst of all I get the same copy-paste, poorly worded customer service replies requesting more and more information every day (surely you just ask for this all at once - but no not cell c employees too difficult for them)
Cell C even claim they called me and I put down the phone????? more than likely the extremely poor coverage on their own network. They have all my information, proof of payment and order number but still cant get my order sent.
Pathetic.
If anyone knows how I can really escalate this to a much higher level pm me.
Cell C's replyOfficial
10 Mar 2023, 19:39We apologize for the unpleasant experience that you had with us.
Our team received the email that you sent. It has been raised for further assistance and our team will contact you.
^MP
Our team received the email that you sent. It has been raised for further assistance and our team will contact you.
^MP
Cell C's reply10 Mar 2023, 19:39
Official
We apologize for the unpleasant experience that you had with us.
Our team received the email that you sent. It has been raised for further assistance and our team will contact you.
^MP
Our team received the email that you sent. It has been raised for further assistance and our team will contact you.
^MP