DO NOT BOTHER WITH CELL C!!! Save yourself the hassle

Even the 1 star rating is too high for Cell C.

I app**** for a contract on the 29th of March. The deal was ending on the 31st of March hence I wanted to finalize it. It was for a 256gb Samsung S23 for R999pm x 24. If you app**** before the 31st, they would upgrade the phone to the 512gb. I also added on the watch and buds bringing the amount to R1059pm. Vuyelwa was the agent. Competent at first glance but filled with empty promises like every one of the other consultants I've spoken to, including her "manager" Karabo Makhudu. For over a month, I have tried countless times to resolve the issues I have experienced with the most useless, *********** company I have ever had the displeasure of dealing with.

I received the incorrect phone (256gb) and the watch and have long since returned it via RAM couriers yet Cell C calls every day to confirm a courier will fetch the parcel (which is already with them). Despite telling them I have returned it and given them the RW number, they still send a courier the second time! This is just a tip of the iceberg though and I don't think I can aptly put in to words my experience. To say I am in utter shock and dismay at what I am dealing with is an understatement.

I received a call while typing this (due to a Facebook message I had sent and not out of their own doing) from someone who is going to try to assist. I doubt it will go anywhere but I am going to try as a last resort before going the full legal route for false advertising and breaching of the contract agreed upon.