1 reviews | Active since Jul 2017

28 Jul 2017, 13:37

DO NOT ANSWER THEIR PHONES

<p>I am sorely disappointed in cell c. My cell phone was ****** and I have been trying for almost 2 weeks to get through to their insurance department. I have emailed numerous times and not even a reply to say that they have received it. It is like they have disappeared off the face of the earth. When I went to my cell c store I was told they will do exactly what I am doing and phone. I waited for 20 minutes in store while even they could not get through. Today I have been on hold for 45 minutes. </p>

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Replies (1)
Cell C
Cell C's reply28 Jul 2017, 14:58
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

In the interim, we'll get one of our team member to assist.

Regards
Cell C | PN

Best regards,