Distasteful service Cell C alberton city

Good day On the 14th of June I booked my device for repairs at Cell C alberton city for repairs,was contacted by Cell C repair center that they cannot work on my device as a find iPhone app is still on, i had to drive to Eastgate Istore and request to that switch it off . Upon contacting the repair center I was told the device is sent back in store I have to rebook it , I comp**** as a patron who seek they device to be repaired. Device was rebooked for repairs , was again contacted by repair center that my device is CPA meaning the store must issue me with a new device. On the 5 of July I returned to request a new device . I was told they don’t have the stock and the phone is discontinued, I will have to upgrade or downgrade my option . That’s the only way they will help me . I then told Duduzile the consultant that I’m not happy I stil want the device . She then told me she has to Whatsapp her manager about my request . I asked her this is a urgent matter why don’t you call your manger . I was given the answer that “the manger doesn’t like to be called whilst his driving “ . I proceeded and called repair centre that Cell C albertoncity don’t want to replace phone . At repair centre was informed they must request a phone there is one in at warehouse at the head office . Angry as I am I asked for the manager . I was confronted by the assistant Manger by the lady called Patience . I told her I’ve reliably told that there’s a phone in your warehouse please order the phone for me as I’m not willing to upgrade or down grade for the matter . Was told the regional manger only order Monday . After 15min leaving the store I was contacted by Duduzile the Consultant that the manger says he will not order one device he deals with bulk orders ‘ I asked which means I won’t get my device she then rep**** me attitude that’s what the manger said . She screamed and yelled and cursed at me over the phone . I hung up as the service I received from the store was distasteful. Today is the 9th July I have not recieved any correspondence from them or clarity regarding my device . It’s been 2months now and I don’t have the device and paying for it . I am disappointed at Cell C alberton city regarding the serivice can you kindly intervene