rV
ron V
1 reviews | Active since Aug 2013
01 Jul 2025, 13:28
Distasteful service
I recently called Cell C over the weekend to get their assistance with blacklisting my cellphone which I had lost. Unfortunately I could not receive the reference number required to put in a claim with my insurer or report it to the police station. when calling to follow up, i am then told it will take 24-48 working hours before i receive any feedback. which is extremely new to me, as you are generally given the reference and confirmation of the blockage immediately.
It has been an extremely frustrating process for me as most of the things I need to get done are on Hold due to a service provider that i have been so loyal too.
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Replies (1)
Cell C's replyOfficial
01 Jul 2025, 13:35Dear Ron Visagie,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you've experienced during your recent interaction with Cell C.
We understand how important it is to receive timely assistance, especially when dealing with the loss of a cellphone and the subsequent steps required for insurance and police reporting. It is indeed our standard practice to provide a reference number and confirmation of blacklisting promptly, and we regret that this was not your experience.
Please be assured that we are currently reviewing the matter to understand what caused the delay and to ensure that it is resolved as quickly as possible. We acknowledge the impact this has had on your ability to proceed with essential tasks, and we deeply regret any disruption this has caused.
Your loyalty to Cell C is truly valued, and we are committed to restoring your confidence in our service. A member of our support team will follow up with you directly to provide the necessary reference number and ensure all outstanding issues are addressed without further delay.
Regards
Cell C | DA
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you've experienced during your recent interaction with Cell C.
We understand how important it is to receive timely assistance, especially when dealing with the loss of a cellphone and the subsequent steps required for insurance and police reporting. It is indeed our standard practice to provide a reference number and confirmation of blacklisting promptly, and we regret that this was not your experience.
Please be assured that we are currently reviewing the matter to understand what caused the delay and to ensure that it is resolved as quickly as possible. We acknowledge the impact this has had on your ability to proceed with essential tasks, and we deeply regret any disruption this has caused.
Your loyalty to Cell C is truly valued, and we are committed to restoring your confidence in our service. A member of our support team will follow up with you directly to provide the necessary reference number and ensure all outstanding issues are addressed without further delay.
Regards
Cell C | DA
Cell C's reply01 Jul 2025, 13:35
Official
Dear Ron Visagie,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you've experienced during your recent interaction with Cell C.
We understand how important it is to receive timely assistance, especially when dealing with the loss of a cellphone and the subsequent steps required for insurance and police reporting. It is indeed our standard practice to provide a reference number and confirmation of blacklisting promptly, and we regret that this was not your experience.
Please be assured that we are currently reviewing the matter to understand what caused the delay and to ensure that it is resolved as quickly as possible. We acknowledge the impact this has had on your ability to proceed with essential tasks, and we deeply regret any disruption this has caused.
Your loyalty to Cell C is truly valued, and we are committed to restoring your confidence in our service. A member of our support team will follow up with you directly to provide the necessary reference number and ensure all outstanding issues are addressed without further delay.
Regards
Cell C | DA
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience and frustration you've experienced during your recent interaction with Cell C.
We understand how important it is to receive timely assistance, especially when dealing with the loss of a cellphone and the subsequent steps required for insurance and police reporting. It is indeed our standard practice to provide a reference number and confirmation of blacklisting promptly, and we regret that this was not your experience.
Please be assured that we are currently reviewing the matter to understand what caused the delay and to ensure that it is resolved as quickly as possible. We acknowledge the impact this has had on your ability to proceed with essential tasks, and we deeply regret any disruption this has caused.
Your loyalty to Cell C is truly valued, and we are committed to restoring your confidence in our service. A member of our support team will follow up with you directly to provide the necessary reference number and ensure all outstanding issues are addressed without further delay.
Regards
Cell C | DA