Dissatisfied, disappointed & frustrated and at Lack of service from CellC

My husband & I have been loyal customers with Cellc for many years now. I am disappointed and frustrated at the lack of service. The lines are never clear and they provide you with reference numbers with a promise of feedback and a resolution, Lo and behold I'm still waiting on feedback and some resolution to my unanswered query..A consultant at the retentions department Thami Modisakeng had promised me 240 minutes per month for the duration of my contract somewhere between the 20th and 26th of Oct, thus the reason we had decided to remain with Cellc. I should have known better that this would be empty promises. No feedback at any level as yet and at this point I have reached my wit's end. I will not remain with Cellc in the future and I will not provide any recommendations on their behalf.