1 reviews | Active since Nov 2024
Dissatisfied customer
Good day my name is Absolom Tshabalala I would to write a complaint about cell c, I've been with cell c for over 4 months but I am so dissatisfied about their service ever since I joined them. Firstly the phone contract that I took with them came out with a phone Huawei nova 14i and a smart watch but I did not get the watch, I ve been fighting ever since, the wifi I have always goes out of service and I am being charged for other things I do not know and when I query this I am being told I signed a debit order mandate I should honor the contract, this month I was debited twice and when I query this I am being told I am behind with a month but I made arrangements to pay that money that I am behind with and cell c agreed but this time they decide to debit over a R1000 which is my transport money and this capitec bank allowed them. Cell c thinks that every customer that they are contracted to knows nothing about their rights, if I had my way I will leave this contract but I don't want to be blacklisted, may you pls assist my acc no at cell c is***0 Phone number ***
Please receive feedback on your query or concern.
We acknowledge your concerns regarding the Huawei Nova 14i contract that was activated without the Huawei Watch that was communicated during the sales process, as well as the billing concerns you previously raised.
Following an investigation, a goodwill credit of R1,000.00 has been app**** to your account as compensation for the inconvenience experienced. The credit has now reflected on your account and has been allocated accordingly.
Your account is currently paid up and in advance for September. As a result of the goodwill credit app****, your September debit order will be approximately R11.00.
We appreciate your willingness to accept the resolution; however, we acknowledge your dissatisfaction with the manner in which the matter was handled and the delays experienced before a resolution was reached.
We sincerely apologize for the inconvenience caused and thank you for your patience throughout the process.
Kind regards,
Cell C | GM
Please receive feedback on your query or concern.
We acknowledge your concerns regarding the Huawei Nova 14i contract that was activated without the Huawei Watch that was communicated during the sales process, as well as the billing concerns you previously raised.
Following an investigation, a goodwill credit of R1,000.00 has been app**** to your account as compensation for the inconvenience experienced. The credit has now reflected on your account and has been allocated accordingly.
Your account is currently paid up and in advance for September. As a result of the goodwill credit app****, your September debit order will be approximately R11.00.
We appreciate your willingness to accept the resolution; however, we acknowledge your dissatisfaction with the manner in which the matter was handled and the delays experienced before a resolution was reached.
We sincerely apologize for the inconvenience caused and thank you for your patience throughout the process.
Kind regards,
Cell C | GM