jP
jolien P

1 reviews | Active since Oct 2016

26 Oct 2016, 12:18

dissatisfied customer

<p>ON THE 17TH OCTOBER 2016 MY FRIEND AND I TOOK 3 CONTRACTS 2 I TOOK AND ONE SHE TOOK WITH CELL C IT IS NOW GOING 2 WEEKS WITH NO FEEDBACK, EVERYTIME WE CALL IT EITHER CAME YESTERDAY, THE DAY BEFORE, IT IS COMING ONE OF THE DAYS , THEY ARE BUSY DISPATCHING THERE'S A BACK LOG WITH RAM, THIS IS REALLY TERRIBLE CUSTOMER SERVICE, WE ARE ACTUALLY TEMPTED TO CANCEL THESE CONTRACTS, IF THEY CANT GIVE US ANSWERS TO WHEN OUR PHONES WILL BE COMING, THEN MAYBE THIS IS A NETWORK THAT CANT GIVE ANSWERS IF YOU HAVE PROBLEMS ,THE BEST ANSWER A CONSULTANT CAN GIVE US IS WE SHOULD BE HAPPY AND HOPEFULL AS THE PHONES ARE IN ONE OF THE AIRPORTS AND WE WILL WILL EVENTUALLY GET IT, SERIOUSLY WE ARE HORRIFIED WITH THAT</p>

0
Replies (3)
Cell C
Cell C's reply26 Oct 2016, 12:27
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Oct 2016, 08:15
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply28 Oct 2016, 07:55
Official

Nelly has been in contact with you to assist with this matter. You advised her that you have received communication regarding the delivery.

Regards

Cell C | PN

Best regards,