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TS
Tyron S

1 reviews | Active since Oct 2016

26 Oct 2016, 08:26

Dissatisfied customer

<p>On the 10th of October I app**** for an upgrade and it was approved. Todate its 3 weeks and I have not received the device as yet. Everytime I phone the call centre 084145 where I done the upgrade they keep saying "NEXT WEEK TUESDAY WE RECEIVING STOCK" This in unacceptable!!!!!!</p>

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Replies (4)
Cell C
Cell C's reply26 Oct 2016, 08:43
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

TS
Tyron S's update26 Oct 2016, 09:03
Reviewer Update

I even went to your head office in Woodmead on Monday, 24 October 2016 and I spoke to your agent, Johannes and he phoned the warehouse and they said I suppose to receive the device today, 26th October 2016. Now we are considering cancelling the upgrade with you and moving over to Telkom Mobile.

Cell C
Cell C's reply26 Oct 2016, 12:33
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply27 Oct 2016, 11:35
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,