KM
Keamohetswe M
1 reviews | Active since Jun 2025
03 Jun 2025, 02:40
Dissatisfied by how Cell C consultants treated me
In November 2024 I took a 36 month contract with Cell C,the phones came with a package where you take 2 phones,in my case (A25&A35 5G) and then you receive promotional gifts from Samsung (smart watch and buds). When I went to the store to query about the promotional gifts I was meant to receive the staff there told me that I'm meant to wait as the gifts are free and they take time to be delivered, I've been waiting ever since(November). Upon contacting Samsung I was told that the promotional gifts were meant to be claimed ,when I escalated the matter with the consultant, he just laughs the matter off and ****s writing an email to Samsung to "query" the matter. I'm very disappointed and dissatisfied with Cell C and how they treat customers. I would like to receive my promotional gifts.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
11 Jun 2025, 20:14Dear Keamohetswe Mlangeni,
Thank you for your patience while we look into your query regarding the promotional gift.
We would like to inform you that our team has contacted you on the number provided and advised that the store manager will be visiting your workplace to provide feedback and assistance regarding your case.
Additionally, we have communicated with the store to inform them that you will only be available on Thursday, which is when they will be able to meet with you and proceed accordingly.
You will be contacted again to confirm the arrangements and ensure everything is in order.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind regards,
Cell C | TM
Thank you for your patience while we look into your query regarding the promotional gift.
We would like to inform you that our team has contacted you on the number provided and advised that the store manager will be visiting your workplace to provide feedback and assistance regarding your case.
Additionally, we have communicated with the store to inform them that you will only be available on Thursday, which is when they will be able to meet with you and proceed accordingly.
You will be contacted again to confirm the arrangements and ensure everything is in order.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind regards,
Cell C | TM
Cell C's reply11 Jun 2025, 20:14
Official
Dear Keamohetswe Mlangeni,
Thank you for your patience while we look into your query regarding the promotional gift.
We would like to inform you that our team has contacted you on the number provided and advised that the store manager will be visiting your workplace to provide feedback and assistance regarding your case.
Additionally, we have communicated with the store to inform them that you will only be available on Thursday, which is when they will be able to meet with you and proceed accordingly.
You will be contacted again to confirm the arrangements and ensure everything is in order.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind regards,
Cell C | TM
Thank you for your patience while we look into your query regarding the promotional gift.
We would like to inform you that our team has contacted you on the number provided and advised that the store manager will be visiting your workplace to provide feedback and assistance regarding your case.
Additionally, we have communicated with the store to inform them that you will only be available on Thursday, which is when they will be able to meet with you and proceed accordingly.
You will be contacted again to confirm the arrangements and ensure everything is in order.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind regards,
Cell C | TM
Cell C's replyOfficial
12 Jun 2025, 19:38Dear Keamohetswe Mlangeni,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve noted that no one from the store visited you as previously communicated. We will follow up with our team and the store manager to urgently clarify the situation and ensure proper arrangements are made.
You will be contacted again to confirm the new arrangements.
Thank you for your continued patience.
Kind regards,
Cell C | TM
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve noted that no one from the store visited you as previously communicated. We will follow up with our team and the store manager to urgently clarify the situation and ensure proper arrangements are made.
You will be contacted again to confirm the new arrangements.
Thank you for your continued patience.
Kind regards,
Cell C | TM
Cell C's reply12 Jun 2025, 19:38
Official
Dear Keamohetswe Mlangeni,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve noted that no one from the store visited you as previously communicated. We will follow up with our team and the store manager to urgently clarify the situation and ensure proper arrangements are made.
You will be contacted again to confirm the new arrangements.
Thank you for your continued patience.
Kind regards,
Cell C | TM
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We’ve noted that no one from the store visited you as previously communicated. We will follow up with our team and the store manager to urgently clarify the situation and ensure proper arrangements are made.
You will be contacted again to confirm the new arrangements.
Thank you for your continued patience.
Kind regards,
Cell C | TM
Cell C's replyOfficial
12 Jun 2025, 19:57You are welcome.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's reply12 Jun 2025, 19:57
Official
You are welcome.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's replyOfficial
18 Jun 2025, 13:31Dear Keamohetswe Mlangeni.
Thank you for your time earlier.
We’re pleased to confirm that your free gift has been successfully delivered, as confirmed by the Oakfield Cell C store. We're glad to hear that you are happy with the gift!
As discussed, please feel free to check the parcel at your convenience. Should you have any questions or need further assistance, you are welcome to contact our Customer Care department or simply reply to this message.
We value your feedback! Kindly take a moment to rate our service by clicking the link sent to you via email and SMS. Your input helps us improve and continue providing excellent service.
Kind regards,
Cell C | TM
Thank you for your time earlier.
We’re pleased to confirm that your free gift has been successfully delivered, as confirmed by the Oakfield Cell C store. We're glad to hear that you are happy with the gift!
As discussed, please feel free to check the parcel at your convenience. Should you have any questions or need further assistance, you are welcome to contact our Customer Care department or simply reply to this message.
We value your feedback! Kindly take a moment to rate our service by clicking the link sent to you via email and SMS. Your input helps us improve and continue providing excellent service.
Kind regards,
Cell C | TM
Cell C's reply18 Jun 2025, 13:31
Official
Dear Keamohetswe Mlangeni.
Thank you for your time earlier.
We’re pleased to confirm that your free gift has been successfully delivered, as confirmed by the Oakfield Cell C store. We're glad to hear that you are happy with the gift!
As discussed, please feel free to check the parcel at your convenience. Should you have any questions or need further assistance, you are welcome to contact our Customer Care department or simply reply to this message.
We value your feedback! Kindly take a moment to rate our service by clicking the link sent to you via email and SMS. Your input helps us improve and continue providing excellent service.
Kind regards,
Cell C | TM
Thank you for your time earlier.
We’re pleased to confirm that your free gift has been successfully delivered, as confirmed by the Oakfield Cell C store. We're glad to hear that you are happy with the gift!
As discussed, please feel free to check the parcel at your convenience. Should you have any questions or need further assistance, you are welcome to contact our Customer Care department or simply reply to this message.
We value your feedback! Kindly take a moment to rate our service by clicking the link sent to you via email and SMS. Your input helps us improve and continue providing excellent service.
Kind regards,
Cell C | TM