1 reviews | Active since May 2016

18 Mar 2021, 12:49

Dissatisfied

Just want to report, the bad service that I have received at Cell C , this morning was a.total disaster...woke up with my network not connecting, " mind you , I need the phone to work"....called cell Cell c ..spoke.to a.lady that tried to assist with data roaming but phone disconnected, the second lady advised that I can sim swap if the sim card is not registering...

Had to drive out of the house buy a sim card, only to be told when made a call.spoke to Sibusiso ...who.advised that cell c network poles are not working took me through how I can connect to vodacoms network. However that too still didn't connect me....he promised to send me an.email detailing the issue that cell C is having so that I can send that to.my employer...

Still waiting ,. I'm stuck on my productivity for the 5 and half hours..an inconvenient that cell c didn't even have the decency to atleast notify it's clients with.

0
Replies (5)
Cell C
Cell C's reply18 Mar 2021, 14:56
Official
Hi Sifiso 

We apologize for the service you have experienced. Please change your network settings to automatic, restart your device and let us know if there are any changes.

^PN

's update19 Mar 2021, 15:46
Reviewer Update
It's over 24hours since my phone lost signal .....I'm receiving any calls ...I've tried all the methods of restarting, selecting roaming And automatic on carrier still nothing is working.....can I please be taken off the anguish...
Could change my no. To a different network but what will happen to my contract benefits...can you only bill me for the phone?
Cell C
Cell C's reply19 Mar 2021, 22:13
Official
Good day Sifiso

Thank you for contacting Cell C. 

Please refer to your Private Response for our request for information. 

Regards
^MP 
's update20 Mar 2021, 09:41
Reviewer Update
*** it's currently off ....coz of the network issues......my other no. Is ***
Cell C
Cell C's reply20 Mar 2021, 23:21
Official
Please send a private reply with the numbers.

^PN