TG
Tandekile G
1 reviews | Active since Mar 2025
15 Mar 2025, 17:01
Dissatisfactory Service During Cell C Sim Swap
I Had a very bad experience with Cell C. After I had upgraded having lost my sim card. I then wanted to do a sim swap, I tried it several times online and I failed. They asked me the 5 questions and I answered correctly but they said i didn't. After several attempts no cell c consultant could come to my assistance. Their suggestion was that i should go to their store even though i explained that there don't have any shops in my area of residence. The nearest one is in uMhlanga, which is a 170km away from Margate. I was then advised that they have a cell c store in East London (Hemmingways) which is 240km a single journey. I then travelled there and was assisted within 2 minutes. I will recommend anyone to take cell c as service provider.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
16 Mar 2025, 08:36Dear Tandekile
,Thank you for getting in touch and sharing your experience with us. We deeply regret the inconvenience you've encountered with your SIM swap process and the difficulties you've faced in getting the necessary support. We understand how frustrating this must have been, especially with the distance to the nearest store.
To assist you further and escalate your SIM swap request, could you kindly provide the following details:
Once we receive this information, we will be able to escalate the matter for immediate resolution and ensure that you are properly assisted.We value your feedback and are committed to improving our services.
Regards
Cell C | CW
,Thank you for getting in touch and sharing your experience with us. We deeply regret the inconvenience you've encountered with your SIM swap process and the difficulties you've faced in getting the necessary support. We understand how frustrating this must have been, especially with the distance to the nearest store.
To assist you further and escalate your SIM swap request, could you kindly provide the following details:
- The Cell C number in question.
- Your ID number.
- The RICA serial number of the new unregistered SIM card.
Once we receive this information, we will be able to escalate the matter for immediate resolution and ensure that you are properly assisted.We value your feedback and are committed to improving our services.
Regards
Cell C | CW
Cell C's reply16 Mar 2025, 08:36
Official
Dear Tandekile
,Thank you for getting in touch and sharing your experience with us. We deeply regret the inconvenience you've encountered with your SIM swap process and the difficulties you've faced in getting the necessary support. We understand how frustrating this must have been, especially with the distance to the nearest store.
To assist you further and escalate your SIM swap request, could you kindly provide the following details:
Once we receive this information, we will be able to escalate the matter for immediate resolution and ensure that you are properly assisted.We value your feedback and are committed to improving our services.
Regards
Cell C | CW
,Thank you for getting in touch and sharing your experience with us. We deeply regret the inconvenience you've encountered with your SIM swap process and the difficulties you've faced in getting the necessary support. We understand how frustrating this must have been, especially with the distance to the nearest store.
To assist you further and escalate your SIM swap request, could you kindly provide the following details:
- The Cell C number in question.
- Your ID number.
- The RICA serial number of the new unregistered SIM card.
Once we receive this information, we will be able to escalate the matter for immediate resolution and ensure that you are properly assisted.We value your feedback and are committed to improving our services.
Regards
Cell C | CW
TG
Tandekile G's updateReviewer Update
19 Mar 2025, 16:04I’m am very disappointed that you have misread my text. I had explained that I had done the sim swap within a minute after having travelled and spent money. Now you are at last asking me to provide you with information that will not be of any use as I already have a sim swapped. I recommend that the consultants assisting be subjected to further capacity building workshops in order to assist the customer’s needs.
TG
Tandekile G's update19 Mar 2025, 16:04
Reviewer Update
I’m am very disappointed that you have misread my text. I had explained that I had done the sim swap within a minute after having travelled and spent money. Now you are at last asking me to provide you with information that will not be of any use as I already have a sim swapped. I recommend that the consultants assisting be subjected to further capacity building workshops in order to assist the customer’s needs.
Cell C's replyOfficial
19 Mar 2025, 16:09Dear Tandekile
We sincerely apologize for any misunderstanding and for the frustration this has caused you. We truly appreciate the time and effort you’ve already put into resolving this matter.
Our goal is to assist you as efficiently as possible, and we regret that we did not address your concern correctly the first time. We value your feedback and will ensure that it is shared with the relevant teams to improve our support.
Regards
Cell C | CW
We sincerely apologize for any misunderstanding and for the frustration this has caused you. We truly appreciate the time and effort you’ve already put into resolving this matter.
Our goal is to assist you as efficiently as possible, and we regret that we did not address your concern correctly the first time. We value your feedback and will ensure that it is shared with the relevant teams to improve our support.
Regards
Cell C | CW
Cell C's reply19 Mar 2025, 16:09
Official
Dear Tandekile
We sincerely apologize for any misunderstanding and for the frustration this has caused you. We truly appreciate the time and effort you’ve already put into resolving this matter.
Our goal is to assist you as efficiently as possible, and we regret that we did not address your concern correctly the first time. We value your feedback and will ensure that it is shared with the relevant teams to improve our support.
Regards
Cell C | CW
We sincerely apologize for any misunderstanding and for the frustration this has caused you. We truly appreciate the time and effort you’ve already put into resolving this matter.
Our goal is to assist you as efficiently as possible, and we regret that we did not address your concern correctly the first time. We value your feedback and will ensure that it is shared with the relevant teams to improve our support.
Regards
Cell C | CW