Dissatisfaction with Cell C and their bad service

Hi I'm writing this review with a heavy heart, I'm not satisfied with how Cell C, yesterday on the 21st December 2025, I bought R20 airtime, when I try to buy data with that airtime, it said that I have insufficient airtime to buy data, when I check the balance, it says I have zero balance, and I called customer service to enquire about that, they told me that I did an advance airtime which I don't even know what button do you press to do that, I'm so angry with those people because it's for the second time that they do this to me, I complained this year, I can't remember the month, I even talked to the manager and he promised me to pay it back, but he didn't, that's another mistake that they do , because you don't lie to a client, try always to be true to your clients, here again, they did the same mistake again, I'm so angry with Cell C, hate them, hate is understatement, cI despite them Can you please tell Cell C not to reap the money from poor people, I'm not working, I depend on Sassa pension

Thank you for allowing me to ventilate

Yours truly Mirenda Sebatane