Dissatisfaction on Cell C
I'm so disappointed as for a few months I've been having data issues where I end up paying more than what I get. Now for a good 2 months I have had no issues until now strange thing is that my minutes always lasted but now that I have purchased a bigger bundle with more data and minutes its up and its not even half way through the month. All that customer service does is make you feel you in a mary go round. What is a person meant to do to get proper service with their network provider because I feel like I'm being ****med here and there's no explaination but I must buy buy buy
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Replies (3)
Cell C's replyOfficial
11 Dec 2017, 08:08We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Dec 2017, 08:08
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
11 Dec 2017, 08:08We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Dec 2017, 08:08
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
14 Dec 2017, 15:32Hi. Strange with the outcome that came back the adviser was uncertain of the query I don't even know why he called initially when he clearly didn't know what he was talking about . Than he further said I was allocated 900 minutes than said no 120 minutes . I do understand this I pay more and get less like ***. I asked for my itemized because I don't believe in 10 days my minutes would be up but a accepted the gibberish this guy was giving me until I received the email
Dear Ms. Mpeta
Thank you for taking my call.
Please note that the revised bundles started on the 13th November 2017
ü Social Bundle 2 was purchased on the 4th October and benefits allocated 300 minutes, 300SMS’s, 250MB and 250MB Social data (FB & WHATSAPP).
ü Social Bundle 2 was activated on the 3rd November and benefits allocated 300 minutes, 300SMS’s, 250MB and 250MB Social data(FB & WHATSAPP).
ü Social Bundle 4 was activated on the 30th November and benefits allocated 120 minutes, 300SMS’s, 1GB and 1GB Social data(FB & WHATSAPP).
Regards
Derrick Makhubele
I don't see this as an itemized , however I just want to say thank you to Cell C for providing an appalling service I will be moving to 8ta
's update14 Dec 2017, 15:32
Reviewer Update
Hi. Strange with the outcome that came back the adviser was uncertain of the query I don't even know why he called initially when he clearly didn't know what he was talking about . Than he further said I was allocated 900 minutes than said no 120 minutes . I do understand this I pay more and get less like ***. I asked for my itemized because I don't believe in 10 days my minutes would be up but a accepted the gibberish this guy was giving me until I received the email
Dear Ms. Mpeta
Thank you for taking my call.
Please note that the revised bundles started on the 13th November 2017
ü Social Bundle 2 was purchased on the 4th October and benefits allocated 300 minutes, 300SMS’s, 250MB and 250MB Social data (FB & WHATSAPP).
ü Social Bundle 2 was activated on the 3rd November and benefits allocated 300 minutes, 300SMS’s, 250MB and 250MB Social data(FB & WHATSAPP).
ü Social Bundle 4 was activated on the 30th November and benefits allocated 120 minutes, 300SMS’s, 1GB and 1GB Social data(FB & WHATSAPP).
Regards
Derrick Makhubele
I don't see this as an itemized , however I just want to say thank you to Cell C for providing an appalling service I will be moving to 8ta