Dissatisfaction of Cell C

Cell C is playing on my last nerve. The last time I checked my airtime balance I had R51.00. In a space of 15minutes I check again and I'm left with 0.00

I will be honest and say that I sent a video on WhatsApp. The video is 28sec and I was on Facebook for less than two minutes and R51.00 was taken. Which I do not understand!

A week ago my place was burgled and they stole my phone. The best thing that Cell C could do for me was block my phone. I've had this contract since 2010 and Cell C cannot do anything for me.

I am really disappointed and fed up with Cell C. It is really unfair and inhumane the way they have assisted me. Please do better. As Ghandi states "your customers are more important than your employees"

Upon calling Cell C I was told that it is R1.60 per WhatsApp message. Which I also do not understand because there is a R4 WhatsApp ShoutOut bundle. The lady who assisted me on the phone did not help me at all. She just agreed and said "yes your airtime is gone". Which I find very rude and cruel. She further states that R51.00 is nothing.

Cell C needs to address these issues in a professional matter. Money is money. And I spent money to buy this airtime. It was not nothing.